Tapo C310 sensitivity

Tapo C310 sensitivity
Tapo C310 sensitivity
2020-12-10 20:37:01
Model: Tapo C200
Hardware Version: V1
Firmware Version: 1.0.8

Last week I pruchased four Tapo C310.
 Picture quiality, wifi connection is great, but there is one thing that isn't that great; camera sensitivity.

 First there is only three step in the adjusment in sensitivity in the app(which would be very easy for Tp-Link to fix), would be much better if it was in %(0-100), but the camera reacts on very dust in the air in, snow and similar even on the lowest sensitivity when the Infrared light in active in the dark.
 The apps send alot of Notifications the whole night because of these.

Are there any other settings in the app that can fix this or is this only something Tp-Link can fix?
 

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5 Reply
Re:Tapo C310 sensitivity
2020-12-15 03:14:25

@PeterSwe 

Good day,

Sorry for the delay.

Thanks a lot for your kind reply.

Have you tried to adjust the Activity Zone on the Tapo C310  or adjust the location of the camera to have a look?

Since currently, it did not support notification schedule and only had 3 levels of motion sensitivity.

And we have already reported the feedback to the senior engineers for further assistance.

If anyone had the same request, please feel free to update it here.

Thanks a lot.

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Re:Tapo C310 sensitivity
2020-12-15 14:36:29 - last edited 2020-12-15 14:43:01

@TP-Link 

 

All of the four cameras are sensitive, doesnt matter where I place them.

 Daytime works pretty well, but night with IR dust, snowflakes, raindrops becomes more visible the camera reacts very easy on the lowest sensititvy setting.

 One thing that the engineers might do in order to fix the problem besides adding more steps in adjustment of sensitivty is to add a setting to make it less sensititve smaller things like dust, raindrops, snowflakes.

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Re:Tapo C310 sensitivity
2021-06-21 07:26:03

@TP-Link

I agree completely. The cameras are superb,fantastic picture quality and so easy to set up. However they are let down by the detection of spurious events,rain,flys etc.Have to turn notification off which defeats point of security monitoring.

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Re:Tapo C310 sensitivity
2021-07-23 21:19:17
I agree with the rest, I get hundreds of notifications from my 3 cameras during a night. Another issue is if I only have Line-crossing detection ON, I can't choose sensitivity level? I mean I don't wont notification when a insect crosses a line, this should be able to fix with a firmware update. Quality and set-up of the camera is great, app also. Thnx
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Re:Tapo C310 sensitivity
2021-08-10 21:03:53

Same here. I did not bought this camera to see all the insects and rain drops.

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