P100 smart plugs won't upgrade to latest 1.4.5 fw

P100 smart plugs won't upgrade to latest 1.4.5 fw
P100 smart plugs won't upgrade to latest 1.4.5 fw
2021-03-02 11:45:58
Model: Tapo P100
Hardware Version: V2
Firmware Version: 1.4.3

For a few weeks now the tapo app has been showing an firmware update for my P100 smart plugs.

 

But although I keep trying they won't update to the latest 1.4.5 firmware, it just keeps saying failed

 

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#1
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8 Reply
Re:P100 smart plugs won't upgrade to latest 1.4.5 fw
2021-03-03 06:23:49 - last edited 2021-03-03 06:28:06

@Lordvader  Good day, 

 

Thank you for your clear post. You could factory reset Tapo plug and set it up again on app and try firmware upgrade. 

Also make sure Tapo app is up to date .

Factory reset :  Power on smart tapo plug, press and hold the power button for 5-10 seconds to restore your smart socket to factory default settings.

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#2
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Re:P100 smart plugs won't upgrade to latest 1.4.5 fw
2021-04-03 10:44:52
I am having exactly the same issues on two different plugs. Have tried turning off the router firewall. factory resetting both plug but they still wont update.
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#3
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Re:P100 smart plugs won't upgrade to latest 1.4.5 fw
2021-04-08 07:16:40

@Lee1234 Good day, 


From your tp-link ID, the tapo plugs are offline right now.
Besides firewall settings on router, please double-check if there is any port restriction or access control advanced settings on router ~ 
 
You could change a different DNS for router, primary DNS: 8.8.8.8,Secondary DNS: 8.8.4.4
If there is any range extender or a 2nd  router or AP, please remove that first. 
 
If still the same problem, May I know the model number of your router and your network topology? 
May I know how about the Led Status on the plug which could not upgrade Firmware ? 
Can you send me the MAC address of the plugs that failed to upgrade firmware by email, we send you a follow-up email ,title is 【Forum ID 255372 】.

 

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#4
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Re:P100 smart plugs won't upgrade to latest 1.4.5 fw
2021-05-20 02:34:06

 

Solla-topee wrote

@Lee1234 Good day, 


From your tp-link ID, the tapo plugs are offline right now.
Besides firewall settings on router, please double-check if there is any port restriction or access control advanced settings on router ~ 
 
You could change a different DNS for router, primary DNS: 8.8.8.8,Secondary DNS: 8.8.4.4
If there is any range extender or a 2nd  router or AP, please remove that first. 
 
If still the same problem, May I know the model number of your router and your network topology? 
May I know how about the Led Status on the plug which could not upgrade Firmware ? 
Can you send me the MAC address of the plugs that failed to upgrade firmware by email, we send you a follow-up email ,title is 【Forum ID 255372 】.

 

@Solla-topee Good Morning, same problem here with a P100, firmware is still '1.3.4 Build 20200925 Rel 33922' and no update available. My DNS is set to 1.1.1.1 and 8.8.8.8 but I have tried different combinations like 8.8.8.8/8.8.4.4 too. The LED Status is off, MAC is 84-D8-1B-12-42-40. Switch itself is working but Schedule don't at all.

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#5
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Re:P100 smart plugs won't upgrade to latest 1.4.5 fw
2021-05-24 09:46:52

@gboelter Hello, 

 

The plug is offline on the cloud from its MAC address.

It is recommended to factory reset your tapo plug and reinstall it is on Tapo app. Make sure it has a green Led and you could control it remotely ( when phone is on cellular data or non-local Wi-Fi, plug still can be controlled on tapo app ). 

(Reset : with device powered on, press power button for more than 5 secs, it should flash amber and green)

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#6
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Re:P100 smart plugs won't upgrade to latest 1.4.5 fw
2021-06-04 07:36:24

The same problem smart plugs won't upgrade to the latest my friend have I will share this post with him. industrial laptop price thanks to @Solla-topee 

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#7
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Re:P100 smart plugs won't upgrade to latest 1.4.5 fw
2021-06-09 01:39:18

@MariyaSabri  Hello, 

 

Please let us know the model of your tapo plug and its current firmware version, it is better if you could provide a photo, thank you. 

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#8
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Re:P100 smart plugs won't upgrade to latest 1.4.5 fw
2021-08-22 11:04:23

@Lordvader 

Same problem here.

I bought a new box with 2 tapo p100 sockets (Tapo P100(2-pack)(EU) Ver 1.20 - S/N:2213339X02074) and only one of them has updated to the latest firmware version

 

I have factory reset/reconnect the plug many times but always have the "update failed" message.

Device info :

Model : P100

MAC : E8-48-B8-94-62-87

Hardware Version : 1.20.0

Firmware Version : 1.4.5 Build 20210122 Rel. 57265  (and it fails to update at 1.4.9 build 20210621 Rel. 30941)

 

Is any solution for this problem?

Thanks

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