Tapo c310 not.working after firmware updatw

Tapo c310 not.working after firmware updatw

Re:Tapo c310 not.working after firmware updatw-Solution
2021-10-29 03:42:30 - last edited 2022-04-11 09:46:24

@JAMBEBVBA @CJ13 @Adam111 

Hello everyone, 

If the Tapo C310 camera got a firmware update failure, make sure you have tried to factory reset the camera with camera powered on, check camera still responds to a factory reset , or if the camera still broadcasts the Tapo Camera _XXX default SSID,  or if the  LED flashes amber and green.

How to reset my Tapo camera

 

If factory reset does not help, please contact the retailer or local support to check device warranty.

When contact local support or retailer, you may attach 1. the problem description with device model and hardware version 2.  Led status on camera 3.  if there was any power outage 4. the proof of purchase and SN , so they could deal with your case faster. 

 

Tapo C310 V1 firmware recovery (*emergency mode) requires a Windows computer wired to the Tapo C310 via Ethernet cable for the recovery. 

 If any user  has a Windows PC and would like to try the recovery for Tapo C310 V1, please email to  <support.forum@tp-link.com> with email title'  [Forum ID 255382] + Model + Hardware Version + Description ' , describe 1) Led status on Tapo camera 2) troubleshoot steps you've tried, and we will have a specialist to help look into that further.  

 

*   I will be marking this post as the 'solution' to this topic in order for our forum uses to find this information easily, thank you for your understanding.*

 

 

 

 

More articles:

General Questions about the Tapo Camera

Configuration Guide What I should do if I cannot connect to TP-Link camera through APP on smart phone?

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#15
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Re:Tapo c310 not.working after firmware updatw
2021-11-10 18:38:05

@SyedKazmi Agree this isn't a power issue during firmware update.  I had a notification icon there was new firmware and clicked to apply the update.  The camera started the process and then went offline, I presume to reboot after applying the update, but is now showing a solid red LED and IR.  I'm going to go up a ladder tomorrow to hard reset, but by the other reports the firmware update process has bricked the camera which is a manufacturer issue and I'll be demanding a full refund from the retailer as the device is not fit for purpose and faulty. 

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#16
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Re:Tapo c310 not.working after firmware updatw
2021-11-13 12:35:05

Tried resetting the camera and also reloading firmware from an sdcard, but nothing worked and it just has the solid red LED so I'm having to take back to the retailer and demand a replacement.  Not great.

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#17
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Re:Tapo c310 not.working after firmware updatw
2021-12-22 18:45:13

@Jjjesie the EXACT same thing has happened to mine since the update. Did you get it to work or able to get a new one?

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#18
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Re:Tapo c310 not.working after firmware updatw
2021-12-24 00:59:08

Hello @Ameliaaabell 

May I know the model & hardware version of camera:

Do you know the version of old firmware & version  of new available firmware version: 

Was there any power outage  during firmware update process:

Can you help describe the case in detail and Led on camear: 

Thank you. 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#19
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Re:Tapo c310 not.working after firmware updatw
2021-12-30 17:15:43

@Solla-topee 

 

My camera (C310) also stopt working Red LED and Infrared lights on, it won't reset.

There was no power outage during the software update.

Software version V1

Can you send me back up file and the instriuctions how to.

Thanks

Arco

 

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#20
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Re:Tapo c310 not.working after firmware updatw
2022-01-12 08:55:57

@MihailaStefan @A_C_B 

Sorry for hearing about the experience.  To better assist with your case, I created a support email with title forum ID 255382, and we will have a specialist to follow up your case, please check your inbox later. 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#22
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Re:Tapo c310 not.working after firmware updatw
2022-01-12 10:39:25 - last edited 2022-01-12 10:41:54

@Solla-topee  Thanks so much, the method from email really works, I fix the problem in 3 min, so very eazzy, if you want I can make a video tutorial on my youtube channel with this method for everyone how search how to fix this problem when they failed to update... Again thanks for your time and i wish you all a great day

Best Regards Stefan

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#23
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Re:Tapo c310 not.working after firmware updatw
2022-01-14 04:46:24 - last edited 2022-01-14 04:48:17

Hello @MihailaStefan 

Glad to hear that the concern is resolved.  It's very kind of you for making a video, while this has been discussed internally that we would recommend contacting the local support check device warranty for camera firmware update failure concern.  If any user need recovery tool of Tapo C310, please email to  <support.forum@tp-link.com> with email title [Forum ID 255382] + Model + Device Version+ Description, and we will have a specialist to help look into that further. 

Again really appreciated for the kindness!

 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#24
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Re:Tapo c310 not.working after firmware updatw
2022-01-15 14:36:52

Hello guys, 

I've the same issue. 

Can you send me the File for manual update?

Pikas wrote

@Solla-topee 

 

Hi please send me software and firmware for manual update. Thank you.

 

 

 

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#25
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