Date and Time wrong in 5 cameras

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Date and Time wrong in 5 cameras
Date and Time wrong in 5 cameras
2021-03-08 04:40:29 - last edited 2021-07-09 00:47:10
Model: Tapo C200  
Hardware Version: V1
Firmware Version: 1.0.17

Hi,

 

A month ago I have bought five Tapo C200 cameras. I successfully can see image and record video .

But the five cameras show different and wrong date-time. I am in Spain (UTC +1)

On 8th March 2021 at 04:26:00, they show the following data:

a. 16-12-2020 07:58
b. 18-12-2020 23:03
c. 18-12-2020 23:14
d. 18-12-2020 12:07
e. 18-12-2020 11:58


I think it is not a router's problem because the five cameras are connecting to the same router.

 

Please, can you help me?

 

Regards.
 

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#1
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2 Accepted Solutions
Re:Date and Time wrong in 5 cameras-Solution
2021-04-06 04:17:11 - last edited 2021-07-09 00:47:10

@Valdenebro 
the solution for my case was setting the router firewall at a medium security level, not the highest one that blocked TP-Link NTP server.

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#2
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Re:Date and Time wrong in 5 cameras-Solution
2021-09-03 11:13:07 - last edited 2021-09-03 11:20:46

@BigAl_2021  Good day, 

Thank you for your feedback.
Many factors could lead to the incorrect time on Tapo camera, we had a troubleshooting guide here that may help fix this issue, please give it a try: 
[Troubleshooting] Tapo Camera Shows Wrong Date and Time
https://community.tp-link.com/en/smart-home/forum/topic/269202

 

May I know do you use any NVR or ONVIF software. Feel free to leave a comment there with case details and we will look into it further, thank you. 

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#11
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Re:Date and Time wrong in 5 cameras-Solution
2021-04-06 04:17:11 - last edited 2021-07-09 00:47:10

@Valdenebro 
the solution for my case was setting the router firewall at a medium security level, not the highest one that blocked TP-Link NTP server.

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#2
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Re:Date and Time wrong in 5 cameras
2021-04-08 07:45:11

@Cuauhtemoc Good day, 

 

Nice sharing ! It seems that your router firewall is pretty strict. I'm curious of the Model number of your router, may I know that? Thanks in advance. 

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#3
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Re:Date and Time wrong in 5 cameras
2021-04-08 16:51:13

@Solla-topee 

Hallo

 

My router is SERCOM, model FG824CD. 

 

Thanks for your help.

 

Regards

 

Manuel

 

 
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#4
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Re:Date and Time wrong in 5 cameras
2021-04-09 03:34:44

@Solla-topee My Router is an Huawei  EchoLife HG8145V5 GPON Terminal 

 

 

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#5
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Re:Date and Time wrong in 5 cameras
2021-04-09 06:27:19

@Cuauhtemoc Got it, many thanks!

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Re:Date and Time wrong in 5 cameras
2021-04-09 06:35:19 - last edited 2021-04-09 06:40:28

@Valdenebro Hi Manuel, 

 

May I know did your camera get connect time right now? Did you adjust router firewall settings as suggested by @Cuauhtemoc  If not, please try the debug APP I sent you by private message and please help collect the log file on camera, thank you. 

 

If they are good, please ignore this message, thank you. 

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#7
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Re:Date and Time wrong in 5 cameras
2021-04-09 17:57:05

@Solla-topee 

Hi,

My router's firewall has only 2 positions: on and off. I shouldn't turn it off because it's dangerous. That is why I cannot test @Cuauhtemoc's advice. Therefor, I continue with the devices with incorrect date and time. 
I have not received yet your APP to debug my devices.
Could you please send it to me?
All the best

Manuel

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#8
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Re:Date and Time wrong in 5 cameras
2021-04-12 08:24:55 - last edited 2021-04-12 09:04:27

@Valdenebro Hi Manuel, 

 

Please try suggestions here first:

1.Make sure the camera is connected to the Internet and can be controlled using 3G/4G or other Wi-Fi networks.

2. Check if the windows computer connected to the same router can sync the time.

How to  sync the time on windows 10:

        Step 1: Tap the Windows key + I button simultaneously on the keyboard to launch the Windows Settings menu.

        Step 2: Select 'Time & Language'.

        Step 3: In the 'Date & Time' section, navigate to scroll down to the 'Synchronize your clock' sub-section and tap the 'Sync now' button.

 

3. If you have any NVR or some 3rd party software, please turn that off first, reboot camera and see camera will get correct time 

 

 If still the same problem, we‘d like to follow up your case via email and sent you the beta firmware via email  (please try the Beta firmware we sent to you in 2nd email), please check email subject ‘【Forum ID 256254 】’ in your inbox, thank you~ 

 

 

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#9
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Re:Date and Time wrong in 5 cameras
2021-09-01 08:22:34

I also have a Sercom router model FG824CD and can see nowhere to modify the firewall settings to a lower level - any advice from anyone else with this make/model on how to adjust the settings? - i too have having the same issues wih incorrect date/time settings on cameras

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#10
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Re:Date and Time wrong in 5 cameras-Solution
2021-09-03 11:13:07 - last edited 2021-09-03 11:20:46

@BigAl_2021  Good day, 

Thank you for your feedback.
Many factors could lead to the incorrect time on Tapo camera, we had a troubleshooting guide here that may help fix this issue, please give it a try: 
[Troubleshooting] Tapo Camera Shows Wrong Date and Time
https://community.tp-link.com/en/smart-home/forum/topic/269202

 

May I know do you use any NVR or ONVIF software. Feel free to leave a comment there with case details and we will look into it further, thank you. 

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#11
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