Tapo C310 voice is ok, no video

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Tapo C310 voice is ok, no video
Tapo C310 voice is ok, no video
2021-08-28 11:18:36 - last edited 2021-08-30 00:58:14
Model: Tapo C310
Hardware Version: V2
Firmware Version: V2,4

I have a problem with Tapo C310. I think I installed it well. The voice is ok, but no video image. The mobile show only colored streaks. 


 

 
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Re:Tapo C310 voice is ok, no video
2021-08-30 02:01:39 - last edited 2021-08-30 02:01:48

@NG5  Hello, 

Thank you for your feedback, may I have a photo showing the colored streaks?

If the Live view page is still partial visible, click on Auto button on the right top Live and switch from Day/ Night mode. 

Try to shake the camera and if see if that helps. 

May I know when did you purchase this camera , can you share the Mac address of camera via private message, thank you. 

 

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