Tapo C310 - Firmware update bricked camera

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Tapo C310 - Firmware update bricked camera

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Tapo C310 - Firmware update bricked camera
Tapo C310 - Firmware update bricked camera
2021-09-28 13:28:37 - last edited 2024-02-27 05:47:27
Model: Tapo C310  
Hardware Version: V1
Firmware Version:

Hi there,

 

As the title says, a firmware upgrade, seemingly successful, no loss of power or wifi connection bricked my C310 camera. The device won't boot anymore, the status and night lights are constantly red.

 

Tried powering on/off, and resetting multiple times, with and without the SD card, but the device is completely unresponsive.

 

Is there a way to fix this manually, or is a warranty claim my only option?

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#1
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1 Accepted Solution
Re:Tapo C310 - Firmware update bricked camera -Solution
2022-01-12 11:06:59 - last edited 2024-02-27 05:46:30

Feb 2024 update

 

Hello everyone,

 

If the Tapo C310 camera got a firmware update failure, make sure you have tried to factory reset the camera with the camera powered on, check camera still responds to a factory reset, or if the camera still broadcasts the Tapo_Cam_XXX default SSID,  or if the  LED flashes amber and green.

How to reset my Tapo camera

 

If the camera responds to a factory reset and has a flashing amber and green light, you can refer to the instructions below to reconfigure the camera.
How to set up the Tapo camera?

 

If a factory reset does not help, you can try the suggestions in the thread below.
What to do if my Tapo Camera gets bricked after a firmware update?

 

If the above steps do not help, please contact the retailer or local support to check the device warranty.
When contacting local support or retailer, you may attach 1. the problem description with device model and hardware version 2. Led status on camera 3. if there was any power outage 4. the proof of purchase and S/N, so they could deal with your case faster. 

 

Best Regards

 

 

*   I will be marking this post as the 'solution' to this topic for our forum users to find this information easily, thank you for your understanding.*

 

 

 

Recommended Solution
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#8
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Re:Tapo C310 - Firmware update bricked camera
2021-09-29 05:58:58 - last edited 2022-01-12 11:07:11

Good day,@MrFox 

Thank you for your feedback, we would like to have a specialist look into this further via email. Please check your mailbox later, and feel free to let us know how it goes. Thank you!

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#2
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Re:Tapo C310 - Firmware update bricked camera
2021-09-29 06:52:06

Hi there, @Solla-topee 

 

Thank you very much, I've received the email with the emergency recovery guide and a firmware and now my camera works again.

 

Wish this information was available publicly.

 

Anyway, thanks again for the support!

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#3
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Re:Tapo C310 - Firmware update bricked camera
2021-09-29 07:03:18

Hey@MrFox ,thank you for your prompt try out and glad to hear that the issue is resolved. 

We would consider your suggestion regarding more users further feedback on it laugh

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#4
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Re:Tapo C310 - Firmware update bricked camera
2021-10-28 19:24:15
My camera has done exactly the same, is there any way of sharing the recovery guide? Adam.
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#5
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Re:Tapo C310 - Firmware update bricked camera
2021-11-03 13:12:41

@Solla-topee My camera has the same problem, please send a recovery manual.

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#6
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Re:Tapo C310 - Firmware update bricked camera
2022-01-01 10:45:33

can you send me the emergency recovery guide, i have the same problem

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#7
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Re:Tapo C310 - Firmware update bricked camera -Solution
2022-01-12 11:06:59 - last edited 2024-02-27 05:46:30

Feb 2024 update

 

Hello everyone,

 

If the Tapo C310 camera got a firmware update failure, make sure you have tried to factory reset the camera with the camera powered on, check camera still responds to a factory reset, or if the camera still broadcasts the Tapo_Cam_XXX default SSID,  or if the  LED flashes amber and green.

How to reset my Tapo camera

 

If the camera responds to a factory reset and has a flashing amber and green light, you can refer to the instructions below to reconfigure the camera.
How to set up the Tapo camera?

 

If a factory reset does not help, you can try the suggestions in the thread below.
What to do if my Tapo Camera gets bricked after a firmware update?

 

If the above steps do not help, please contact the retailer or local support to check the device warranty.
When contacting local support or retailer, you may attach 1. the problem description with device model and hardware version 2. Led status on camera 3. if there was any power outage 4. the proof of purchase and S/N, so they could deal with your case faster. 

 

Best Regards

 

 

*   I will be marking this post as the 'solution' to this topic for our forum users to find this information easily, thank you for your understanding.*

 

 

 

Recommended Solution
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#8
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Re:Tapo C310 - Firmware update bricked camera
2022-05-27 17:29:13

  @Solla-topee is the recovery software available for MacOS?

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#9
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Re:Tapo C310 - Firmware update bricked camera
2022-08-12 09:38:53

  @Solla-topee 

 

Hello. I had issue with may TAPO C310. In the middle of upgrading the firmware it suddenly had a power shortage. It only stays with red light. Cant even reset it. Can you please help me with it. Thankyou so much 

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#12
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