Tapo C310 - Firmware update bricked camera
Hi there,
As the title says, a firmware upgrade, seemingly successful, no loss of power or wifi connection bricked my C310 camera. The device won't boot anymore, the status and night lights are constantly red.
Tried powering on/off, and resetting multiple times, with and without the SD card, but the device is completely unresponsive.
Is there a way to fix this manually, or is a warranty claim my only option?
Jan 2023 update
Hello everyone,
If the Tapo C310 camera got a firmware update failure, make sure you have tried to factory reset the camera with camera powered on, check camera still responds to a factory reset , or if the camera still broadcasts the Tapo Camera _XXX default SSID, or if the LED flashes amber and green.
For Tapo C310 V1, if factory reset does not help, please contact the retailer or local support to check device warranty.
When contact local support or retailer, you may attach 1. the problem description with device model and hardware version 2. Led status on camera 3. if there was any power outage 4. the proof of purchase and SN , so they could deal with your case faster.
For Tapo C310 V2 and later version:
The camera should be able to re-upgrade firmware itself after firmware update failure
Method1:
1. Make sure the internet is stable and the router has a strong signal.
2. Power off the camera
3. Move the camera closer to the router and power on the camera.
4. Wait for around 10 minutes, the camera will automatically connect to the previous Wi-Fi and re-upgrade the firmware.
Method 2:
1. Power off the camera
2. Connect the camera to router via Ethernet cable
3. Wait for around 10 minutes, the camera will automatically connect to the previous Wi-Fi and re-upgrade the firmware.
If the above does not help, please contact the retailer or local support to check device warranty.
* I will be marking this post as the 'solution' to this topic in order for our forum uses to find this information easily, thank you for your understanding.*
Hey@MrFox ,thank you for your prompt try out and glad to hear that the issue is resolved. 
We would consider your suggestion regarding more users further feedback on it 
Jan 2023 update
Hello everyone,
If the Tapo C310 camera got a firmware update failure, make sure you have tried to factory reset the camera with camera powered on, check camera still responds to a factory reset , or if the camera still broadcasts the Tapo Camera _XXX default SSID, or if the LED flashes amber and green.
For Tapo C310 V1, if factory reset does not help, please contact the retailer or local support to check device warranty.
When contact local support or retailer, you may attach 1. the problem description with device model and hardware version 2. Led status on camera 3. if there was any power outage 4. the proof of purchase and SN , so they could deal with your case faster.
For Tapo C310 V2 and later version:
The camera should be able to re-upgrade firmware itself after firmware update failure
Method1:
1. Make sure the internet is stable and the router has a strong signal.
2. Power off the camera
3. Move the camera closer to the router and power on the camera.
4. Wait for around 10 minutes, the camera will automatically connect to the previous Wi-Fi and re-upgrade the firmware.
Method 2:
1. Power off the camera
2. Connect the camera to router via Ethernet cable
3. Wait for around 10 minutes, the camera will automatically connect to the previous Wi-Fi and re-upgrade the firmware.
If the above does not help, please contact the retailer or local support to check device warranty.
* I will be marking this post as the 'solution' to this topic in order for our forum uses to find this information easily, thank you for your understanding.*
