Tapo C310 - Firmware update bricked camera

Tapo C310 - Firmware update bricked camera
Tapo C310 - Firmware update bricked camera
2021-09-28 13:28:37 - last edited 2021-09-29 06:50:43
Model: Tapo C310
Hardware Version: V1
Firmware Version:

Hi there,

 

As the title says, a firmware upgrade, seemingly successful, no loss of power or wifi connection bricked my C310 camera. The device won't boot anymore, the status and night lights are constantly red.

 

Tried powering on/off, and resetting multiple times, with and without the SD card, but the device is completely unresponsive.

 

Is there a way to fix this manually, or is a warranty claim my only option?

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1 Accepted Solution
Re:Tapo C310 - Firmware update bricked camera -Solution
2022-01-12 11:06:59 - last edited 2022-02-11 13:39:02

Hello everyone

 

If the Tapo C310 camera got a firmware update failure, make sure you have tried to factory reset the camera with camera powered on, check camera still responds to a factory reset , or if the camera still broadcasts the Tapo Camera _XXX default SSID,  or if the  LED flashes amber and green.

How to reset my Tapo camera

 

If factory reset does not help,  please contact the retailer or local support to check device warranty.

When contact local support or retailer, you may attach 1. the problem description with device model and hardware version 2.  Led status on camera 3.  if there was any power outage 4. the proof of purchase and SN , so they could deal with your case faster. 

 

Tapo C310 V1 firmware recovery (*emergency mode) requires a Windows computer wired to the Tapo C310 via Ethernet cable for the recovery. 

 If any user  has a Windows PC and would like to try the recovery for Tapo C310 V1, please email to  <support.forum@tp-link.com> with email title'  [Forum ID 255382] + Model + Hardware Version + Description ' , describe 1) Led status on Tapo camera 2) troubleshoot steps you've tried, and we will have a specialist to help look into that further.  

 

*   I will be marking this post as the 'solution' to this topic in order for our forum uses to find this information easily, thank you for your understanding.*

 

 

 

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Re:Tapo C310 - Firmware update bricked camera
2021-09-29 05:58:58 - last edited 2022-01-12 11:07:11

Good day,@MrFox 

Thank you for your feedback, we would like to have a specialist look into this further via email. Please check your mailbox later, and feel free to let us know how it goes. Thank you!

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Re:Tapo C310 - Firmware update bricked camera
2021-09-29 06:52:06

Hi there, @Solla-topee 

 

Thank you very much, I've received the email with the emergency recovery guide and a firmware and now my camera works again.

 

Wish this information was available publicly.

 

Anyway, thanks again for the support!

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Re:Tapo C310 - Firmware update bricked camera
2021-09-29 07:03:18

Hey@MrFox ,thank you for your prompt try out and glad to hear that the issue is resolved. 

We would consider your suggestion regarding more users further feedback on it laugh

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Re:Tapo C310 - Firmware update bricked camera
2021-10-28 19:24:15
My camera has done exactly the same, is there any way of sharing the recovery guide? Adam.
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Re:Tapo C310 - Firmware update bricked camera
2021-11-03 13:12:41

@Solla-topee My camera has the same problem, please send a recovery manual.

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Re:Tapo C310 - Firmware update bricked camera
2022-01-01 10:45:33

can you send me the emergency recovery guide, i have the same problem

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Re:Tapo C310 - Firmware update bricked camera -Solution
2022-01-12 11:06:59 - last edited 2022-02-11 13:39:02

Hello everyone

 

If the Tapo C310 camera got a firmware update failure, make sure you have tried to factory reset the camera with camera powered on, check camera still responds to a factory reset , or if the camera still broadcasts the Tapo Camera _XXX default SSID,  or if the  LED flashes amber and green.

How to reset my Tapo camera

 

If factory reset does not help,  please contact the retailer or local support to check device warranty.

When contact local support or retailer, you may attach 1. the problem description with device model and hardware version 2.  Led status on camera 3.  if there was any power outage 4. the proof of purchase and SN , so they could deal with your case faster. 

 

Tapo C310 V1 firmware recovery (*emergency mode) requires a Windows computer wired to the Tapo C310 via Ethernet cable for the recovery. 

 If any user  has a Windows PC and would like to try the recovery for Tapo C310 V1, please email to  <support.forum@tp-link.com> with email title'  [Forum ID 255382] + Model + Hardware Version + Description ' , describe 1) Led status on Tapo camera 2) troubleshoot steps you've tried, and we will have a specialist to help look into that further.  

 

*   I will be marking this post as the 'solution' to this topic in order for our forum uses to find this information easily, thank you for your understanding.*

 

 

 

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#8
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Re:Tapo C310 - Firmware update bricked camera
2022-05-27 17:29:13

  @Solla-topee is the recovery software available for MacOS?

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Re:Tapo C310 - Firmware update bricked camera
2022-05-31 05:51:48

Hello   @ShonaHillis  thank you for asking,  the recovery/ emergency tool for C310 V1 is only of Windows version at this moment. You may get it by sending an email following above instructions.

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