Tapo 310 cloud storage

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Tapo 310 cloud storage

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Tapo 310 cloud storage
Tapo 310 cloud storage
2021-12-09 22:48:42 - last edited 2021-12-10 08:54:20
Model: Tapo C310  
Hardware Version:
Firmware Version:

I'm using a c310 camera with the cloud storage but it's only saving the videos to the cloud from 4pm to 7am so nothing during the daytime hours.

is this normal or needs a fix?

thx

tim

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#1
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1 Accepted Solution
Re:Tapo 310 cloud storage -Solution
2021-12-10 08:37:59 - last edited 2021-12-10 09:11:12

Hello @Mrabsent 

Thank you for your valuable feedback, for your concern, please check suggestions in this thread: 
[Solution]Tapo C310 Not Recording Cloud Videos/ No Notification after Active Tapo Care (Free-trial)

Feel free to let us know if that works for you in the above thread, thank you. 
 

Join Tapo 3.0 Beta APP Test! Explore Kasa Integration, New UI Design, and more with new Tapo 3.0 APP!
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#2
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4 Reply
Re:Tapo 310 cloud storage -Solution
2021-12-10 08:37:59 - last edited 2021-12-10 09:11:12

Hello @Mrabsent 

Thank you for your valuable feedback, for your concern, please check suggestions in this thread: 
[Solution]Tapo C310 Not Recording Cloud Videos/ No Notification after Active Tapo Care (Free-trial)

Feel free to let us know if that works for you in the above thread, thank you. 
 

Join Tapo 3.0 Beta APP Test! Explore Kasa Integration, New UI Design, and more with new Tapo 3.0 APP!
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#2
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Re:Tapo 310 cloud storage
2021-12-12 02:54:21

@Solla-topee 

so then I need to wait for a firmware update as I'm subscribed to tapo care and it's set to record 24h but still missing 7am to 4pm cloud record

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#3
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Re:Tapo 310 cloud storage
2021-12-14 03:46:13 - last edited 2021-12-14 03:46:58

Hello @Mrabsent 

I recommend trying beta if you own V2, or wait for official firmware if you own V1. 

The time of getting available firmware on APP is unknown, sometimes that could take several weeks or longer.

Join Tapo 3.0 Beta APP Test! Explore Kasa Integration, New UI Design, and more with new Tapo 3.0 APP!
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Re:Tapo 310 cloud storage
2021-12-14 12:55:57

@Solla-topee 

how to I force the beta to upload to the camera as I do have the v2 

thx

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#5
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