This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hi
When my camera and mobile app is not on the same wireless I can only hear the sound and not see the image. What can I do?
Thanks for reaching out to us.
This issue is very weird. Have you enabled VPN or firewall on your mobile phone?
You mentioned that you are not on the same wireless, so may I know what network your mobile phone use? Cellular network or other wireless network? Who is your internet service provider for your phone?
And you can try a different phone to remotely access the camera and see if you have the same issue.
Helpful: 1
Views: 392
Replies: 1
We use cookies and browser activity to improve your experience, personalize content and ads, and analyze how our sites are used. For more details, please read our Privacy Policy.
