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Hi
When my camera and mobile app is not on the same wireless I can only hear the sound and not see the image. What can I do?
Thanks for reaching out to us.
This issue is very weird. Have you enabled VPN or firewall on your mobile phone?
You mentioned that you are not on the same wireless, so may I know what network your mobile phone use? Cellular network or other wireless network? Who is your internet service provider for your phone?
And you can try a different phone to remotely access the camera and see if you have the same issue.
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