C310 Motion Detection Stopping Working

C310 Motion Detection Stopping Working
C310 Motion Detection Stopping Working
2022-03-17 14:31:08
Model: Tapo C310
Hardware Version: V1
Firmware Version: 1.1.12

Hi folks.

 

Purchased 2x C310 cameras just over a week ago along with 2x C210. 
The motion detection on the C310s seems to stop functioning every day. If I reboot the camera it appears to work again, but it doesn't last. I know there's definitely an issues as both cameras are in the front garden and 1 will pick up my wife leaving in her car or my son leaving for school but the other won't. 
The C210s have no issues at all 

Can anyone help?

 

Thanks

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#1
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10 Reply
Re:C310 Motion Detection Stopping Working
2022-03-18 04:01:50

 Hello  @Kurt80 

Please check if motion event/ Alarm is triggered when there is a motion happens in front of camera. 

Refer to Case 1 below to check the motion detection settings  including Activity zone & sensitivity settings

Case 1: Motion is Not detected or Camera Alarm never being tripped

 

If motion happens, but camera Alarm does not trigger, try to manually record the videos and share the video link, and share a photo of APP-> Playback video clip at that time. Please share the Activity zone & sensitivity setting photo here. Thank you. 

 

 

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#2
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Re:C310 Motion Detection Stopping Working
2022-03-19 18:48:57

  @Solla-topee Hello. The sensitivity was set to medium so I change it to high on both cameras. It seemed to help yesterday but then today it failed again. I have followed the instructions in Case 1 also but that didn't work. Here is a photo of the activity zones, a shot of the recording I took and a shot of the timeline showing no motion detected

 

Thanks

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#3
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Re:C310 Motion Detection Stopping Working
2022-03-20 11:04:34

  @Solla-topee I was just wondering. Could the issue be that I have it set to continuous recording aswell as having the motion detection turned on? If so, why would it work and then stop?!

They both stopped working again this morning at roughly 5am and 7am and didn't pick up our shopping being delivered at 930am. 
I've attached photos of what they missed and both the activity zones...

It's like they go into sleep more or something 🤷🏼

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#4
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Re:C310 Motion Detection Stopping Working
2022-03-20 16:19:18 - last edited 2022-03-20 16:21:00

  @Solla-topee Hi again

 

So I've done some further testing and there's definitely something not right with the motion detection. 
I reset both cameras and set them both up again. 
I set up the activity notifications to send me a message when motion is detected, which worked fine...

 

I then turned the alarm on on both cameras, again it worked fine. 
 

However as you can see, there is nothing on the playback timeline for anything. I do have 'motion detection' activated, aswell as 'area intrusion detection' and neither appear on the playback

timeline!

 

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#5
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Re:C310 Motion Detection Stopping Working
2022-03-21 01:58:33

Hello   @Kurt80 

Continuous Recording + Motion detection On are the correct setup. 

  • Please check Camera settings -Recording Schedule and confirm all the areas are selected ( all blue for continuous recording)
  • Confirm tapo APP is up-to-date

 

Can I know the Tapo APP version, model of phone, a photo of recording schedule settings

 

 

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#6
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Re:C310 Motion Detection Stopping Working
2022-03-21 07:13:46

  @Solla-topee Hi

 

This is the current recording schedule for both cameras:

 


After rebooting the cameras yesterday afternoon at about 16:30pm, they were working fine. See here:

 

 

Then this morning, the last recording was at 5:26am on one of them but then it failed to pick me up at 6:43am:

 

 

And then at 6:05am on the other camera, which again failed to picked me up at 6:43am:

 

It's like they stop functioning correctly after 12 hours or so. 
App version is 2.4.62 on my iPhone 13 Pro

 

I just checked the cameras again and one of them picked up a car passing at 7:05am but it didn't pick me up at 6:43am

 

Thanks

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#7
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Re:C310 Motion Detection Stopping Working
2022-03-21 08:03:50

  @Kurt80 thank you for more detailed information, I escalated your case through support email TKID220321375, our engineer will help look into that further. Please check your email inbox. 

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#8
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Re:C310 Motion Detection Stopping Working
2022-03-21 08:20:23
Thank you
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#9
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Re:C310 Motion Detection Stopping Working
2022-03-21 10:51:27

@Solla-topee Hi. I'm not sure if this is anything to do with the issue too, but this message has popped up on one of the cameras...

 


 

But when you go to the settings, everything is normal...

 

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#10
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Re:C310 Motion Detection Stopping Working
2022-03-21 11:30:41

  @Kurt80 

thank you very much for the case details yes I escalate your case through support email and our seniors will help look into the concern further, please check your inbox for TKID220321375

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#11
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