Smart Home Community > Tapo Smart Cameras > Tapo C310 unable to connect to Wi-Fi
< Tapo Smart Cameras

Tapo C310 unable to connect to Wi-Fi

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Tapo C310 unable to connect to Wi-Fi

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Tapo C310 unable to connect to Wi-Fi
Tapo C310 unable to connect to Wi-Fi
2022-04-24 10:16:05 - last edited 2022-04-24 10:27:04
Model: Tapo C310  
Hardware Version:
Firmware Version:

Hi, new to this so please be gentle :)

 

I have 2 Tapo C310's which were working perfectly, but we have changed internet supplies. We have change from BTinternet to Sky. Now i'm unable to reconnect the cameras to the Sky router. There is a flashing red light on both cameras, i have reset both cameras but still no blinking red and green. Any help would be appreciated. Thanks in advance.

  0      
 
  0      
 
#1
Options
5 Reply
Re:Tapo C310 unable to connect to Wi-Fi
2022-04-25 03:03:24

Hello   @Grahamzzzz 

Thank you for your reaching out to us

Confirm you have performed the a factory reset with camera powered on as instruction below

How to reset my Tapo camera

It is recommended to check if Tapo Camera XX SSID is broadcasting? If so, you could add the camera in the app.

 

 

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
  0  
  0  
#2
Options
Re:Tapo C310 unable to connect to Wi-Fi
2022-04-25 18:50:14

  @Solla-topee Good evening, thanks for replying, I followed the link and reset both cameras again and removed them from tne app, but still blinking red led  sad

  0  
  0  
#3
Options
Re:Tapo C310 unable to connect to Wi-Fi
2022-04-26 01:46:55

Hello   @Grahamzzzz 

Thank you for your reply, Here is UG page 3  to check the Led status of camera.  can I know is it the System Led or the 4  of the IR Leds keeps flashing red on both cameras? 

Try power off camera for a while, and power it on, try factory reset again.

Do they still broadcast Tapo XX Wi-Fi network? If they do not broadcast Tapo XXX SSID , it could be a hardware defect on the unit.

If it's C310 V1 You could follow steps here to send an email for emergency mode, or reach local support or retailer to check device warranty. 

 

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
  0  
  0  
#4
Options
Re:Tapo C310 unable to connect to Wi-Fi
2022-04-26 21:00:50

  @Solla-topee thanks for your help, I have managed to get one working. The other must be faulty.

  5  
  5  
#5
Options
Re:Tapo C310 unable to connect to Wi-Fi
2022-04-30 19:12:33

  @Grahamzzzz Thanks for the update, glad to help . laugh

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
  0  
  0  
#6
Options

Information

Helpful: 0

Views: 1131

Replies: 5

Related Articles
Unable to stream ONVIF/RTSP from Tapo C310 v2
6325 1
About Us
Press
Copyright © TP-Link Corporation Limited. All rights reserved.