TAPO account keeps disconnecting from Google Home
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.TAPO account keeps disconnecting from Google Home
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.I have 6 Tapo P100 plugs connected to my Google Home. Every once in a while, about once every couple weeks, Google Home tells me it can't connect to Tapo, and I simply [Reconnect account] from my Google Home Assistant Home Control settings. This fixes the problem and it works fine until it disconnects again.
Today, Google Home says it can't connect to Tapo, so I went through the reconnect procedure as described above, but this time it won't even make the connection. All my devices work fine from the Tapo App, and I checked the account ID and password for Tapo on Google Home, and there's nothing wrong there.
What causes such problem?
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@mdodds Thank you very much for the though description, this is very helpful, the information has been shared with our team to investigate further.
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@Jubat @m1tch3m @Lunicycle @YellowVette
2022/05 Update
Hello everyone,
Thank you for your valuable feedback! Really appreciate your patience while our team interstage on this, here are some update with the concern you reported
Problem Description :Tapo device disconnects from Google and become ' Offline ' in Google Home APP after a few days , relink Tapo account in Google app could temporarily fix this
Model: Tapo Plug & Tapo bulb in Andriod Tapo APP
Solution/Fix: Fixed Android Tapo APP 2.8.8 and later app version
For Android user, please update your Tapo App in Google Play/ APP store (this app is gradually pushed to tapo users, you could wait for some days if you did not see this app update )
Feel free to let us know for any further observation, thank you!
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@Solla-topee only problem is the version in the play store is 2.8.14 as of June 5, 2022. Where can we get this wonderful 2.8.8 that will fix the google problem?
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Hello @Kezu
Android Tapo 2.8.14 is newer than Tapo 2.8.8 and has contained the fix.
If the problem persists, can you take a photo showing the phenomena? Please also try some tips here and help provide some information to look into that furtjer.
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