Why there is no offline notification for tapo cameras?
Hi,
Users of Tapo cameras must get the notification on the mobile phone, when cameras switch to offline, because, for example- a burglar can cut the electricity.
Such notifications are norm in security systems. I can't understand why so important an basic function is not available in tapo application? Appplication "knows" when the camera switches to offline, so why doesn't it send a notification in such case? Tp Link should update the application adding this function.
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Hi All,
Thank you for the feedback. Tapo Cameras support sending notifications when they detect events; below are the detailed configuration instructions. However, offline notification is not supported yet.
How to configure the Notification feature for the Tapo & Kasa devices on the Tapo app
If you're worried your camera will be stolen, this guide will help.
How to Protect Your TP-Link Camera From Being Stolen
An offline notification can be helpful in some situations, like when buglers cut off the electricity. It's encouraged to vote and share detailed background information (e.g., use cases, reasons you want or don't want a certain feature, etc.) on this thread. We will log these requests and pass them along to the relevant team for evaluation.
Best Regards
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@YRK Yes. I'd love it if TPLink would include this feature. Actually this shouldn't even be a feature, it should be a must! TPLink, please provide an update for this!
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Hi All,
Thank you for the feedback. Tapo Cameras support sending notifications when they detect events; below are the detailed configuration instructions. However, offline notification is not supported yet.
How to configure the Notification feature for the Tapo & Kasa devices on the Tapo app
If you're worried your camera will be stolen, this guide will help.
How to Protect Your TP-Link Camera From Being Stolen
An offline notification can be helpful in some situations, like when buglers cut off the electricity. It's encouraged to vote and share detailed background information (e.g., use cases, reasons you want or don't want a certain feature, etc.) on this thread. We will log these requests and pass them along to the relevant team for evaluation.
Best Regards
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Good day @Ad505
Currently, you will not receive a notification when the Tapo camera goes offline, this feature is usually supported on the router end.
As far as know some Wi-Fi system/ router has the offline notification for connected network devices,
So you may check if your router has this feature, for example on TP-Link Router's using Tether APP or TP-Link Deco unit using Deco APP has Device Offline alert
How to configure Connection Alerts on Tether App
How to configure the Connection Alerts feature on the Deco app
Thanks for your continued feedback with this feature, your feedback has been recorded for further consideration.
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Hi @Solla-topee.
I'd would also like an offline notification feature to be added for these cameras.
It's very surprising that Tapo doesn't support this already: it is a basic (non-subscription) feature of your competitors' cameras.
Your suggestion that this feature should be handled by the router is impractical if an intruder has cut the electricity supply, as the router would be off too.
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@Customer0 Don’t bother. They’ll probably bundle this with tapocare and ask you to pay for it. Seems like the usual way to go.
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@Solla-topee Sorry, but I don't agree. Doing it by a router is problematic and generally is a nonsense. I can't understand why you worsen so much this very good system Tapo, by not implementing, such a basic and important function as an off-line notification? Your competitors, for example, Imou- has this option in the application and it works correctly. There was a problem with it, but they repaired it and works correctly- each time when is a problem with the electricity or connection, the alert is pushed by the phone. I evaluate your system as better, than Imou in many cases, but without off-line notification is like a good car without doors or something like that.
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I agree and I also would like to have this feature included.
Sometimes the power goes down here because of maintenance in the street.
Therefore it already happened that my cameras went offline and I missed the moment that other cats came into my house and eat the food of our own cat.
This seems innocent, but if a burglar would have come, then we had a big problem..
I agree with the other comments here, please apply this feature as it's not so hard to implement.
Regards, qlamenx
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I made a new topic on the feature board about it.
Please vote: https://community.tp-link.com/en/smart-home/forum/topic/590354
Thank you!
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