False alarms

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False alarms

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False alarms
False alarms
2022-06-20 19:32:10
Model: Tapo C310  
Hardware Version: V2
Firmware Version: 1.2.2

I set up a Zone but get alarms from outside it. Why?

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Re:False alarms
2022-06-21 01:14:48 - last edited 2022-06-30 09:50:52

 Hello  @Catcher 

Thank you for the feedback, it is recommended to double-check if there is any movement or change of light in the triggered motion detection video clips,  motion detection could be triggered at the time when the camera captures an image change caused by moving objects or change of light. Please check some tips here in FAQ here to reduce unwanted detection activities

How to reduce motion detections from rain,snow or insects

  •  Confirm Tapo camera firmware and Tapo APP are both up to date

  •  Adjust Activity Zone and avoid the area that has frequent movements  e.g. Exclude the area with light changes  like sunset/sunrise, Leaves waving in the wind etc.

  • Set Camera Sensitivity to Low

  • Turn on AI Detection (Person Detection) and deactivate other Motion Detection settings if the camera supports AI Detection

  • Try Not to point camera to the busy public areas like busy streets, lanes etc. 

If still the same, can I have a video of the motion triggered clips and a photo of activity zone, sensitivity settings.

 

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