C310 purchase mistake

C310 purchase mistake
C310 purchase mistake
2022-06-29 09:49:24
Model: Tapo C310
Hardware Version: V2
Firmware Version: 1.2.2

C310 is a very nice piece of kit but I have so many false alarms, day and night, have given up using it. I have lowest sensitivity set. and have set zone to minimise any external triggers. Instead I'll buy a simple (non-video) intruder alarm. If anyone wants my C310 message me.

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#1
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5 Reply
Re:C310 purchase mistake
2022-06-30 02:08:32

  Hello @Catcher 

Sorry to hear about the experience,  it's good to know you have tried some tips here in FAQ here to reduce unwanted detection activities as well. 

How to reduce motion detections from rain,snow or insects 

Make sure you also tries some other tips here  that I replied in your another post

To better assist with your case, I created a support ticket TKID220631842, please also check your email inbox later. 

 

 

 

 

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Re:C310 purchase mistake
2022-06-30 09:31:42
The suggested fixes to false alarm under Detection alerts says turn Person Detection ON but I don't see Person Detection. Please advise.
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Re:C310 purchase mistake
2022-06-30 09:37:27

Hello  @Catcher 

Person Detection is under AI Detection. For outdoor camera, this feature is available under Tapo APP > Camera settings> Detection & Alerts> AI Detection (Person Detection) like the photo in FAQ here. Hope this helps. Please also check the suggestions on the support email. 

 

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Re:C310 purchase mistake
2022-06-30 09:41:41
Thanks found Person Detection
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Re:C310 purchase mistake
2022-07-01 16:01:05

  @Catcher Found the problem of my false alarms and that is the camera cannot tell the difference between a person and movement of small objects.

I have Motion OFF and Person Detection ON. I have a small pot of flowers in my zone of interest and movement caused by wind would trigger an alarm. So as others have found the detection algorithm needs improving. Also found insects will also rigger an alarm.

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