P100 Hardware version 2.0 Will not update firmware (UK) to work with smart automations

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P100 Hardware version 2.0 Will not update firmware (UK) to work with smart automations

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
P100 Hardware version 2.0 Will not update firmware (UK) to work with smart automations
P100 Hardware version 2.0 Will not update firmware (UK) to work with smart automations
2023-03-09 16:47:21
Model: Tapo P100  
Hardware Version: V2
Firmware Version: 1.1.0 Build 220720 Rel.163239

I have 4 Tapo P100 which am trying to use automations with but none will work, they work individually, can set schedules, timers, remote on/off etc but they will not switch on or off with the automations from a temperature sensor.

 

As I understand it anything pre firmware 1.45 won't work with smart automations so need them to update.

 

All 4 P100 have the same details:

Hardware Version 2.0

Firmware 1.1.0 Build 220720 Rel.163239

 

Tried all the suggestions from the other threads, turn off and on, unplug and plug back in, factory reset the plugs and re set up, says firmware is up to date at the end, uninstalled and re installed the app from mobile, tried factory resetting and connecting them on set up to a WiFi hotspot on a mobile to see if a different network would help, opening app on WiFi or on LTE.

 

All results the same, will not update firmware on any of the 4 p100's I have.

 

Would appreciate some help as the automations are the sole purpose of buying these plugs!

 

Am in the UK, not sure if that differs from the non UK versions.

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Re:P100 Hardware version 2.0 Will not update firmware (UK) to work with smart automations
2023-03-10 02:00:58

  @NB11 

 

Hello, thank you for the feedback. May I know what's the model of your temperature sensor? Could you share some screenshots of the smart action setup here? We can help to look into it. 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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Re:P100 Hardware version 2.0 Will not update firmware (UK) to work with smart automations
2023-03-10 07:38:12 - last edited 2023-03-10 08:11:33

  @Wayne-TP 

Hi, it's the T310 I have, it works by itself, can see the temp and humidity increase/decrease and the latest firmware is up to date it shows on this as well as the Hub H100Temp sensor t310

 

 

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Re:P100 Hardware version 2.0 Will not update firmware (UK) to work with smart automations
2023-03-10 07:39:44 - last edited 2023-03-10 08:11:51

  @Wayne-TPHere is the smart action, just to come on over a set temperature Smart action

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Re:P100 Hardware version 2.0 Will not update firmware (UK) to work with smart automations
2023-03-10 09:25:57

  @NB11 

 

Thank you for the reply. We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box and confirm. Here is the case number: TKID230316908

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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Re:P100 Hardware version 2.0 Will not update firmware (UK) to work with smart automations
2023-04-27 22:07:54

  @NB11 I was facing the same issue . You may need to contact Tapo support for assistance as your Tapo P100 hardware version 2.0 with firmware version 1.1.0 Build 220720 Rel.163239 is not updating to work with smart automations.

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