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KP303 outlet 1 Failure

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KP303 outlet 1 Failure

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
KP303 outlet 1 Failure
KP303 outlet 1 Failure
2023-04-26 09:58:44
Tags: #Broken KP303
Model: KP303  
Hardware Version: V1
Firmware Version: 1.0.4

Hi,

I have had a KP303 for 2 days and outlet 1 does not power-up.  I have reset the plug, the router and the app.   Does this need to be returned as faulty?

 

 

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Re:KP303 outlet 1 Failure
2023-04-27 07:54:45

  @Gisborne3437 

Hi,
In this case, please check if you can turn on/off outlet 1 when pressing the hardware on/off button on the KP303 for outlet 1, and you can connect different devices to outlet 1 for a try.
If the hardware switch on/off is also not working, it should be that outlet 1 has a hardware issue, and you can contact your retailer to return it or contact TP-Link support to check if the plug is under warranty.

Best Regards

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Tags

Broken KP303