Bug with pairing devices to H200

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Bug with pairing devices to H200

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Bug with pairing devices to H200
Bug with pairing devices to H200
2023-05-11 19:03:55 - last edited 2023-05-11 19:16:35
Tags: #Bug
Model: Tapo H200  
Hardware Version: V1
Firmware Version: 1.2.16 Build 20230327 rel 53662

There seems to be a bug with pairing additional devices to the H200 when you have 4 cameras added to it, if you select paired devices (from the hub itself) and attempt to add anything it straight away comes up saying "This hub has the maximum number of devices connected to it. Please remove some devices connected to this hub or select another hub." Even if you're trying to pair a sensor or something!
This should be a warning that you can't connect any additional cameras and it should still allow you to pair non-camera equipment up to the limit of 64 items.
Please note that you can still pair the items with the hub going through the individual items themselves.

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#1
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4 Reply
Re:Bug with pairing devices to H200
2023-05-12 08:37:32

  @El_Sayal 

 

Hello, thank you for the feedback. Does this error occur when you click "Add a Device" or after you choose the product category? Please share a screenshot of the error here. 

 

May I know the version of your Tapo APP? Are you using Android or IOS device?

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#2
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Re:Bug with pairing devices to H200
2023-05-12 09:42:47

  @Wayne-TP If you Add Your Device from the main screen it works correctly, however it doesn't when you go through paired devices to try and add it directly to the hub or switch the hub you've paired a device to (if it has 4 cameras linked to the hub already) hope that makes sense:

 

The app version is 2.15.112 on an Android. (As the newer version still isn't available on the play store).

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#3
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Re:Bug with pairing devices to H200
2023-05-17 02:50:42

  @El_Sayal 

 

Thanks for the pictures. The tech team was made aware of your issue, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box later and confirm.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#4
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Re:Bug with pairing devices to H200
2023-05-17 12:59:35

  @Wayne-TP 

Yes, they contacted me shortly after, I've provided them with the files they requested :)

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#5
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