Tapo C310 - quality switching automatically from 2k to 720p (unwanted behaviour!)

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Tapo C310 - quality switching automatically from 2k to 720p (unwanted behaviour!)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Tapo C310 - quality switching automatically from 2k to 720p (unwanted behaviour!)
Tapo C310 - quality switching automatically from 2k to 720p (unwanted behaviour!)
2023-09-23 19:41:47 - last edited 2023-09-23 19:44:00
Tags: #Quality
Model: Tapo C310  
Hardware Version: V1
Firmware Version: 1.3.2

Problem

I've been having a problem with my Tapo 310. The image quality keeps resetting from 2k back to 720P. I sometimes have a low bandwith for a few seconds (which is fine for me) and that's I believe this is when it switches to 720 and never switches back to 2k. So imagine that for half a minute the bandwith is low, this lowers the resolution, then it is good for the next 24h or more and the resolution stays low. This is highly frustrating.

 

Timing

This started happenign after one of the last updates (the app looks different than several weeks ago). I've had my camera connected to NAS for recording for a year now and never experienced it before.

 

Question

How can I force 2k resolution on the camera reagrdless of bandwith? I can live with several seconds blackout, but I can't really live with 24h of 720p recordings that give me nothing, as the quality is just so poor (let alone the bitrate discussed in other threads...). Again - it did not happen before (even though I had occasionally blackouts in bandwith or connection), so I guess some firmware update must have changed it as some kind of a feature, which to me is very frustrating. Can you make it at least configurable? :P

Or - how can I downgrade the firmare to have it behave like it used to?

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#1
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4 Reply
Re:Tapo C310 - quality switching automatically from 2k to 720p (unwanted behaviour!)
2023-09-24 03:12:44

  @pn2 I also have met the same problem. If your connection is weak, the live view will switch to a lower resolution, but the recordings still at 2K.

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#2
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Re:Tapo C310 - quality switching automatically from 2k to 720p (unwanted behaviour!)
2023-09-25 09:43:49

  @pn2 

Hi,
Please help confirm the following information about the reported issue.

1.  Does the video quality change on the NAS that connects to the camera via RTSP/ONVIF? What's the model number of the NAS? Is it under the same network as the Tapo C310?

2. May I have the pictures showing that the image quality is 2k and 720P on the NAS?

3. If you disconnect the NAS to the C310 when the image quality is 720P and then reconnect to the camera, will the quality change to 2k?

 

Best Regards

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#3
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Re:Tapo C310 - quality switching automatically from 2k to 720p (unwanted behaviour!)
2023-09-26 16:02:22

  @Solla-topee It turned out to be a setting on my NAS that kept reverting it to 720p. Shame on me.

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#4
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Re:Tapo C310 - quality switching automatically from 2k to 720p (unwanted behaviour!)
2023-09-27 09:03:43

  @pn2 

Hi, 

Thank you very much for your attempt and kind sharing~

Best Regards

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