@Solla-topee 

I also use iOS and have 7 cameras at home – sometimes I get a ton of alerts on my phone but never hear them…

I believe this is a fundamental fix for the app, or find a workaround with Apple, it’s really important to have decent notifications. 

Really disappointing not being able to have a dedicated notification sound - will return equipment has Ring alarm has this feature. 

  @Solla-topee Is there any workaround this?

The exact reason why I (and many other customers) bought this system is to get alarmed when somebody is breaking into their house (or garage with expensive cars), in order to take some action (call police, go there, talk to thief, etc).

I have tried the following approaches:

• Change the notification tone for the Tapo App => doesn't work on IPhone :(
• Set up a Smart Action-rule => doesn't work, because there is no Action "Play a sound file". This would be very useful!

Is there any way to configure Tapo cloud to make a phone call when an intrusion is detected? This would also solve the problem very effectively!

Without this feature, the system is virtually useless to me and I am afraid I have to return it.

Greetings,

I'm writing to express my deep concern regarding a crucial feature that, as many have mentioned before, is essential for the product's functionality. I own two Tapo cameras and have been very satisfied with their overall performance. I was even considering expanding my Tapo and TP-Link product ecosystem to enhance my home security.

However, I'm now hesitant to proceed further and am contemplating alternative brands due to this critical issue.

On multiple occasions, while sleeping at night or away from home in a noisy environment, I've received motion detection alerts and notifications, but I've never been able to hear them due to their low volume. I believe it's imperative that you address this matter as soon as possible if you intend to maintain these products' viability for security purposes.

I understand that implementing this feature on iOS might be more challenging, but alternative solutions could be explored. For instance, the alert sound could play multiple times until manually silenced by the user. Moreover, suggesting the purchase of an additional device like the hub as a solution is not acceptable, as its functionality would be limited to scenarios when I'm at home.

At the very least, for iOS users, you should investigate the possibility of implementing critical alerts, which reportedly allow for volume adjustment and custom audio. I've attached a link with development information for your reference: https://developer.apple.com/documentation/usernotifications/unauthorizationoptions/criticalalert and https://developer.apple.com/documentation/usernotifications/unnotificationsound/criticalsoundnamed(_:withaudiovolume:)

We need a solution where the notification sounds as loud as possible and for as long as possible, until the user intervenes if possible.

I sincerely hope that you'll take our feedback seriously and prioritize resolving this issue to maintain the trust and satisfaction of your customers.

Thank you for your attention to this matter.

Sincerely,

Martin