Camera is tagged offline in app but sends motion detection notification

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Camera is tagged offline in app but sends motion detection notification

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Camera is tagged offline in app but sends motion detection notification
Camera is tagged offline in app but sends motion detection notification
2023-11-12 19:25:10 - last edited 2023-11-13 11:21:25

Motion detection notifies to me. But device shows that it is offline. We have an active internet connection and the device was working properly for 6 months already. The device should not show offline. 

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Re:Camera is tagged offline in app but sends motion detection notification
2023-11-13 11:25:44

  @AAQuintos 

Hi,
Please try to uninstall the Tapo app, clean caches on your phone, reinstall the Tapo app, and check if your camera shows online status on the Tapo app.

 

What's the LED status on the camera if the problem remains? And what MAC address of the camera? You can send me the MAC address via private message.

 

Please describe your network diagram, such as the Internet---Wireless router)))(((Tapo Cam. 
What's the model number of your router, and is the camera connected to it via Wi-Fi directly?

 

Best Regards

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