This camera is a constant headache!!!!

It NEVER records the request length of time for events. Settings are:

TAPO CARE premium

Storage and Recording ->

clip settings->

Retrigger time: 2 sec

Record buffer: 10 sec

Maximum clip length: 60 sec

Today, Got a notificiation of "person detected" with a thumbnail of a stranger at the door.

On TAPO Care video, there is only ONE clip: Starts with a suspicious car suddenly backed up into our driveway, unknow suspect standing outside the car, walking up to our door and taking a picture... and then, THE RECORDING STOPS!!!!!

There's no further recording.

How long was the person there??

What's the car's registration number??

What else did they do in our house??

This is unacceptable. The sole purpose of buying that doorbell camera was security, but this does NOTHING.

Can this be fixed, or is the hardware deficient?