Tapo C200 stopped working after firmware update

Tapo C200 stopped working after firmware update

Tapo C200 stopped working after firmware update
Tapo C200 stopped working after firmware update
2023-11-29 18:04:35 - last edited 2023-12-05 08:45:04
Model: Tapo C200  
Hardware Version: V2
Firmware Version:

Dear All,

 

My tapo camera c200 stopped working after firmware update through tapo app, the camera stuck at 4 IR lights with power light not working at all. I've tried to perform factory reset using the push button beside the sdcard with no vain.

 

Device S/N:2216296001019

 

Appreciate your support.

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#1
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1 Accepted Solution
Re:Tapo C200 stopped working after firmware update-Solution
2023-12-05 08:44:54 - last edited 2023-12-05 08:45:04

  @Mozaki 

Hi, 
We have updated the troubleshooting steps in the thread below, if your Tapo C200's hardware version is V1, please refer to Case 1 to troubleshoot.
What to do if my Tapo Camera gets bricked or doesn't respond to a factory reset?
Best Regards

Recommended Solution
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#4
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6 Reply
Re:Tapo C200 stopped working after firmware update
2023-11-30 07:10:32

  @Mozaki 

Hi, 
1. You can refer to the link below to ensure the reset process is correct.
How to reset my Tapo camera?
 

2. If the LED has no change at all when resetting, please refer to Case 2 in the link below to troubleshoot.
What to do if my Tapo Camera gets bricked or doesn't respond to a factory reset?

Best Regards

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#2
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Re:Tapo C200 stopped working after firmware update
2023-12-04 22:35:48

Hi  @Solla-topee 

I've tried this but didn't work, also noted that my camera is C200 V1, still stuck on the four IR lights

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#3
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Re:Tapo C200 stopped working after firmware update-Solution
2023-12-05 08:44:54 - last edited 2023-12-05 08:45:04

  @Mozaki 

Hi, 
We have updated the troubleshooting steps in the thread below, if your Tapo C200's hardware version is V1, please refer to Case 1 to troubleshoot.
What to do if my Tapo Camera gets bricked or doesn't respond to a factory reset?
Best Regards

Recommended Solution
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#4
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Re:Tapo C200 stopped working after firmware update
2023-12-08 11:56:04

  @Solla-topee  Followed the steps but still not working and power led not working at all.

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#5
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Re:Tapo C200 stopped working after firmware update
2023-12-08 12:30:59

  @Mozaki 

Hi,
In this situation, it's suggested to contact your retailer or local support to check if your camera is under warranty.
Best Regards

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#6
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Re:Tapo C200 stopped working after firmware update
2024-05-28 09:41:31

  @Solla-topee this does not work. Your company has deliberately sabotaged my camera. I am taking this to the press. Disgusting theives.

Never again, will I buy a product made by this company.

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#7
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