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C310 Line Detection False Positive

RodrigoG

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2023-12-11 12:51:02

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Registered: 2023-12-11

C310 Line Detection False Positive

2023-12-11 12:51:02

Tags: #Notification #Motion Detection

Model: Tapo C310

Hardware Version: V1

Firmware Version: 1.3.9 build 231024

hi! im getting false positive line crossing notifications.

the saved video is attached.

this is how i have it setup:

File:

2023-12-11.09-39-46.e37207b2-baa7-43cd-b23c-7d50e91a2c29.mp4Download

1 Reply

Solla-topee

2023-12-12 10:59:36

Posts: 11456

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Registered: 2020-05-19

Re:C310 Line Detection False Positive

2023-12-12 10:59:36

@RodrigoG

Hi,
Thank you for the case report, configuration, and the related video recording.
I'll have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm.
Best Regards

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.

RodrigoG

LV1

2023-12-11 12:51:02

Posts: 1

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Registered: 2023-12-11

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C310 Line Detection False Positive

C310 Line Detection False Positive

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