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C200 'This smart device can only be controlled locally"

C200 'This smart device can only be controlled locally"

C200 'This smart device can only be controlled locally"
C200 'This smart device can only be controlled locally"
2023-12-19 09:45:02
Tags: #Remote Control #Device Sharing
Model: Tapo C200  
Hardware Version: V2
Firmware Version: 1.39 Build 231019

Hi

 

I tried to set up this new C200 but never succeeded. It always shows "This smart device can only be controlled locally". I searched many communications but could not find a solution. DNS has been changed to 8.8.8.8. Restared and un-plugged many times.

 

I have other C200 and C210, they are all working well. One this one has issue. Please let me know what else I can do? Thanks.

 

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#1
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4 Reply
Re:C200 'This smart device can only be controlled locally"
2023-12-20 08:10:20

  @Jeffguo 

Hi,
Thank you for the case report. Please help confirm the following information for further assistance.
1. Please send me the MAC address of the new Tapo C200 via a private message, and you can find the MAC address on the camera's Device Settings>Device Info page.

2. Is it a brand-new Tapo camera? When did you buy it? Do you have the invoice?

3. What TP-Link ID(email address) do you use when logging in to the Tapo app? You can also send it to me via private message.

Best Regards

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#2
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Re:C200 'This smart device can only be controlled locally"
2023-12-21 09:07:29

  @Jeffguo 

Hi,
It's suggested to remove the invoice in this thread and hide the MAC & email address to protect your personal info, and I'll forward the case to the tech team for further help through email.
Best Regards

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#5
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Re:C200 'This smart device can only be controlled locally"
2023-12-21 09:27:55

  @Solla-topee 

Thanks. I deleted my previous reply.

Looking forward to hear the reply from 

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#6
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Re:C200 'This smart device can only be controlled locally"
2023-12-21 10:06:19

  @Jeffguo  Hi, the case is escalated and the case ID is TKID231241132.smiley

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#7
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Views: 258

Replies: 4

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