C500 Issue After the Latest Update: Camera Automatically Goes into Offline Mode.
After the recent update to the version 1.1.3, the camera goes into the offline mode automatically. I have to plug in and out the power supply to bring the camera back online. I tried to reset the camera to see if the issue would resolve but it didn't have any effect.
The camera is located outside and the night temperature dips to -6C sometimes but the issue only happened after the update.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Same issue here.
Build 1.1.4.
Dropuots all the time.
Following this tread, and hoping for a fix soon.
- Copy Link
- Report Inappropriate Content
Hi,
Thank you for your case report. If you are willing to troubleshoot the issue, please confirm the information on this post to help analyze the issue.
Best Regards
- Copy Link
- Report Inappropriate Content
Please help confirm the following information if the problem remains.
1. Check the LED status on the camera when it shows offline on the Tapo app.
The red light continuously blinking
2. Please help check the Wi-Fi signal strength value on your camera's Device Settings>Device Info page.
I only have an icon for stength, and it shows 2 of 3 dots, so it is good.
3. How often does the issue happen?
This happends often, 5-8 times an hour.
4. Describe your network diagram. What's the model number of your router?
I have an TP-linmk Archer MR600 4G router
Is the camera connected to the router's Wi-Fi directly?
It is Connected by wifi dierctly to the router
The camera is brand New, starting to use it on this sunday.
I tried to Connect to wifi 3 times, snd it is still the same.
I can send MAC if you want.
- Copy Link
- Report Inappropriate Content
Hi,
1. How do you restore the connection after disconnecting, such as reboot the camera or the router?
2. Try to change the 2.4G wireless channel and security type to WPA2-PSK on the router, and then check if the camera will be more stable.
3. If an SD card is inserted into the camera, please collect the camera log for analysis.
How to get the log of Tapo Camera
Best Regards
- Copy Link
- Report Inappropriate Content
I restore by disconnecting the power supply to the camera.
The camera already goes on security type WPA2-PSK.
AT the moment I don't installed a SD card.
- Copy Link
- Report Inappropriate Content
Hi,
I have escalated your case to the tech team, and they will follow up on your case via email. Please wait patiently.
Best Regards
- Copy Link
- Report Inappropriate Content
@Qurashe Please do let me know as well if there is a fix. It looks like the camera only works when there is an update coming.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 6
Views: 2834
Replies: 27
Voters 4
