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2 cameras c210 and c310 stop working after update

Sylhel

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2024-01-21 22:37:02 - last edited 2024-01-26 12:56:19

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2 cameras c210 and c310 stop working after update

2024-01-21 22:37:02 - last edited 2024-01-26 12:56:19

Tags: #Installation #Firmware

Model: Tapo C310

Hardware Version:

Firmware Version:

hi my 2 cameras stop work after update.

i try many times hard reset, buton for 10 secound then when trying to make a new connection, it finds the camera in my smartfone app then camera try connect to the home network and then after selecting my home network and entering the correct password
shows a network error writes to move closer to the router and check the password. It's always like this

1 Accepted Solution

Solla-topee

2024-01-22 09:04:26 - last edited 2024-01-26 12:56:19

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Re:2 cameras c210 and c310 stop working after update-Solution

2024-01-22 09:04:26 - last edited 2024-01-26 12:56:19

@Sylhel

Hi,
It's recommended to check if your Tapo app is the latest one and update the Tapo app if it's not.

Please help confirm the following information if the problem remains.
1. What's the LED status on the camera? If the LED is not flashing green and red, please reset it. If the Tapo C210 and C310 show offline on the Tapo app, please remove them either.
How to reset my Tapo camera?

2. You can enable a hotspot Wi-Fi on your phone, try to reconfigure the camera to connect it to the hotspot Wi-Fi with a different phone, and check if you can set up the camera successfully.

Best Regards

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.

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Sylhel

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2024-01-21 22:40:23 - last edited 2024-01-21 22:40:57

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Re:2 cameras c210 and c310 stop working after update

2024-01-21 22:40:23 - last edited 2024-01-21 22:40:57

@Sylhel I am very close to the router, the password is correct
I tried to do it via cable. the effect is the same, you can't connect to the network

Solla-topee

2024-01-22 09:04:26 - last edited 2024-01-26 12:56:19

Posts: 11456

Helpful: 1826

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Registered: 2020-05-19

Re:2 cameras c210 and c310 stop working after update-Solution

2024-01-22 09:04:26 - last edited 2024-01-26 12:56:19

@Sylhel

Hi,
It's recommended to check if your Tapo app is the latest one and update the Tapo app if it's not.

Best Regards

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.

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2 cameras c210 and c310 stop working after update

2 cameras c210 and c310 stop working after update

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