Troubleshooting What can I do if fail to stream the Tapo camera via the RTSP/ONVIF protocol?
Note: currently, some battery-powered cameras, such as Tapo C420, C400, and D230, do not support being viewed via the RTSP/ONVIF stream.
1. If the camera has subscribed to the Tapo Care service and inserted a microSD card, the RTSP stream can’t be established.
2. Check if the configuration on the camera is correct.
The link below includes some basic parameters that need to be configured on the camera.
How can I connect my Tapo camera to a NAS or NVR?
Note: Try to change the camera account(username and password) if they include special characters.
3. Check your network diagram, and confirm if you are streaming the camera locally or remotely.
If you are streaming the camera remotely, more configurations are required on your home network, for example, open port 554 or 2020 on your router for the camera, and find the public wan IP address on your router.
For example, the typical network diagram of streaming a camera via RTSP protocol on a PC locally:
4. Confirm the detailed phenomenon on the third-party apps/programs.
For example:
1) Third-party apps/programs are used, such as iSpy, VLC, etc.
2) The URL used to stream the camera, for example, rtsp://IP Address/stream1(For high-quality stream1).
3) The error message that appears if there is one.
5. Try to stream the camera on a PC with an iSpy or VLC program.
How to view Tapo camera on PC/NAS/NVR through RTSP/ONVIF Protocol?
Note: If several devices watch the camera simultaneously, close the Tapo app, and disconnect other RTSP/ONVIF connections first.
Please reply to this thread or start a new thread with the following information to get further help if the RTSP/ONVIF stream cannot be established.
1. The results of the above steps.
2. Collect the camera log if possible.
How to get the log of Tapo Camera?
3. The MAC address of your Tapo camera. You can find the MAC address on the camera’s Device Settings>Device Info page, and please send it to me(@Solla-topee) via a private message.
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Hi,
Please confirm the following information in your case.
1) Please describe your network diagram, such as internet cable -- wireless router ))) ((( Tapo D225, phones, etc.
2) Please share the detailed steps to try to stream the doorbell camera via RTSP protocol (via pictures or video). You can upload the pictures or video to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
Best Regards
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@Solla-topee I will send a PM
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Hi,
Please confirm the following information about the reported phenomenon.
1. How many devices are streaming the camera simultaneously? Via the Tapo app or other third-party apps? Locally or remotely? At high or low resolution?
2. In the URL of the RTSP stream, will the "application-rtsponvif-username:password" be replaced by the username and password on the camera's Device Settings > Advanced Settings > Camera Account page?
Best Regards
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Greetings,
I just bought my Tapo C246D with multi-lens, 1st Lens: Wide Fixed Lens, 2nd Lens: PTZ Lens
I can connect the camera to my XVR/DVR using ONVIF Protocol; however, is there a way that I can view both of the lenses instead of just the 1st Lens: Wide Fixed Lens? I also need to record the other Lens from the same camera, and I don't know how to do it.
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Hi,
On the Tapo C246D, the fixed lens can be added via the Onvif protocol, but the pan & tilt lens is not supported yet. However, you can stream the pan & tilt lens via RTSP, and the RTSP URLs are below.
For high quality stream1: rtsp://IP Address/stream6
For low quality stream2: rtsp:// IP Address/stream7
Best Regards
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I found a few other people with the same problem:
https://www.reddit.com/r/Scrypted/comments/1gte6d9/tapo_d225_onvif/
Only the VGA stream works via ONVIF for this particular device. It seems like a bug?
1 client is viewing the camera at a time. There can be a Tapo app and a 3rd party at the same time but that's about.
yes, it's the username and password for the camera account not the general Tapo account.
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Hi,
If you are from the United States, we recommend sending an email to forumsupport.usa@tp-link.com with the following information for further analysis.
Subject: [Forum Escalation][ID 652710] D225 fails to establish the RTSP stream, and can only establish the ONVIF connection in lower resolution
Forum Nickname: [User Provided]
Thread URL: https://community.tp-link.com/en/smart-home/forum/topic/652710?replyId=1618118
Model&Version: [User Provided]
Description: [User Provided]
You can provide a detailed description of the phenomenon you encountered, the troubleshooting you did, and the video/pictures showing the reported phenomenon, etc.
Once sent, a ticket will be created in our support system, and a member of the tech team will follow up on your case and further assist you.
Best Regards
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