Troubleshooting What can I do if fail to stream the Tapo camera via the RTSP/ONVIF protocol?
Note: currently, some battery-powered cameras, such as Tapo C420, C400, and D230, do not support being viewed via the RTSP/ONVIF stream.
1. If the camera has subscribed to the Tapo Care service and inserted a microSD card, the RTSP stream can’t be established.
2. Check if the configuration on the camera is correct.
The link below includes some basic parameters that need to be configured on the camera.
How can I connect my Tapo camera to a NAS or NVR?
Note: Try to change the camera account(username and password) if they include special characters.
3. Check your network diagram, and confirm if you are streaming the camera locally or remotely.
If you are streaming the camera remotely, more configurations are required on your home network, for example, open port 554 or 2020 on your router for the camera, and find the public wan IP address on your router.
For example, the typical network diagram of streaming a camera via RTSP protocol on a PC locally:
4. Confirm the detailed phenomenon on the third-party apps/programs.
For example:
1) Third-party apps/programs are used, such as iSpy, VLC, etc.
2) The URL used to stream the camera, for example, rtsp://IP Address/stream1(For high-quality stream1).
3) The error message that appears if there is one.
5. Try to stream the camera on a PC with an iSpy or VLC program.
How to view Tapo camera on PC/NAS/NVR through RTSP/ONVIF Protocol?
Note: If several devices watch the camera simultaneously, close the Tapo app, and disconnect other RTSP/ONVIF connections first.
Please reply to this thread or start a new thread with the following information to get further help if the RTSP/ONVIF stream cannot be established.
1. The results of the above steps.
2. Collect the camera log if possible.
How to get the log of Tapo Camera?
3. The MAC address of your Tapo camera. You can find the MAC address on the camera’s Device Settings>Device Info page, and please send it to me(@Solla-topee) via a private message.
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You can try this format in VLC—it works for me. After hitting play, VLC will prompt you to enter the username and password for the camera account.
rtsp://cameraipaddress/stream1
source: https://www.youtube.com/watch?v=W_QZLp7vMLs
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Hi,
You can refer to the instructions below to see/set your camera account(username and password).
How to view Tapo camera on PC/NAS/NVR through RTSP/Onvif Protocol
Best Regards
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I funallly figured out the problem. I hope others can benefit from what I learned, My problem was with the D130 doorbell camera. i have multiple C120's that stream via rtsp at 640x360. When I tried to setup my D130, it offered "Stream8" at 640x320. However, it cannot support that resolution and the stream is constantly interrupted. Higher resolutions work fine though. TPLink should either support that resolution or not offer it!
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Hi,
Thank you for sharing your experience and feedback. I'll log it and forward it to the relevant team for evaluation.
Best Regards
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Hello, I have have a Tapo C520WS
Hardware version 1.0
Firmware 1.3.2
It's been working fantastic with RTSP on VLC for 4 months everyday 24/7 no problems...but today I came home and live feed stopped on vlc, i tried to open the stream again - gives me failed to connect message, and I do not get a pop up to login anymore.
I tried EVERYTHING from most basic troubleshooting to advanced stuff like command prompt and telnet, plus more...maybe its a port issue or firmware issue?
The Camera works on the Tapo app.
Used to work on iSpy, VLC, everything perfectly with 0 issues...Now doesnt work on anything onvif, rtsp, nothing...i cannot get it to connect to the camera
Anything else I can try?
I just have basic wifi, no advanced network setups.
I've factory reset it, reset the wifi, reset the account, etc etc...
Thank you
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Hi,
1. If you stream the camera in the local network, the problem is usually not related to the ports, and there has been no new firmware released to the Tapo C520WS V1 recently.
2. In your case, please describe your network diagram, and check if you can ping the camera's IP address on the device installed in the VLC or iSpy app.
3. Has the camera subscribed to the Tapo Care service and inserted an SD card?
4. How many devices stream the camera's live feed simultaneously? In the local network or remotely?
Best Regards
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2. I've pinged the camera and 0% loss. Not sure what you mean by network diagram? I just have a basic wifi that camera connects to it...
3. No i dont have subscription, just sd card.
4. Only 1 stream...
I did in command prompt, telnet 192.168.12.198 554 and it is unable to see/connect to the port.
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Evilbob1000 wrote
Hello again, so the issue fixed itself somehow...I think there was a problem with my internet, Everything is good, Thank you
@Evilbob1000 It's glad to hear your case is solved~
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I tried port forwarding to access the camera from another network, and it worked successfully.
I have a follow-up question:
If I have multiple CCTV cameras connected under the same public IP, can I still use port forwarding by assigning different ports (like 554 and 2020) for each device? Will that work properly?
Also, does it help to set different account IDs for each camera? What happens if the account IDs are the same — could that cause any issues?
Best regards,
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