Pet Detection not Working
I have a wall mounted C420S1 camera mounted less than 10ft as recommended from the ground with Person, Motion and Pet detection enabled. However, all notifications I'm getting are for either person or motion detection, but nothing for pet detection. So even though my pets cross within the camera view regularly, nothing is triggered. I've increased the sensitivity for pet detections and allowed activity and rich notifications for all three detection types. Is this a known issue or is there something you can recommend to fix?
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I am having the same issue. I have followed all steps suggested by Tapo / TP-Link's online chat service but nothing has worked.
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Hi @Solla-topee,
Model number: C520WS
Firmware version: Version 1.2.8 Build 240606 Rel.39146n
MAC address: sent via a private message
Describe the problem phenomenon: camera is not detecting pets
Device Settings > Detection page picture:
Device Settings > Pet Detection page picture:
Video showing the reported issue: link sent via a private message
I have reset the device and have rebooted it serveral times. Please advise as one of the main reasons we purchased this camera was for the pet detection.
Thanks,
Gill
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Hi,
Thank you very much for the information you provided. After our analysis and optimization efforts, we anticipate that significant improvements to the pet detection feature on the C520WS may not occur in the short term. The Pet Detection feature is still a beta feature on the C520WS, and we are actively working to enhance it. If this feature was the main reason for you to purchase it, you might consider contacting your retailer to check if you can return it.
Best Regards
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Thanks for your reply.
This doesn't explain how the pet detection was working before the firmware update however as mentioned by other users too.
Please can this be escalated and I be contacted via email as was done with the user here?
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I have to agree, it worked perfectly when I purchased it and then just stopped working after the firmware update. If I remember correctly the pet detection was not in the "beta phase" when I bought it and it worked, it was only after the update it showed "beta" and stopped working.
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@Solla-topee please can you advise given this was working before the firmware update?
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Hi,
The Pet Detection function has always been marked with a Beta tag on the Tapo C520WS, the tag was not added after the upgrade to FW 1.2.8.
If the Pet Detection function worked fine before, do you remember what the previous firmware version was?
Best Regards
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@Solla-topee I don't but presumably Tapo would have a record of this information and updates they have published?
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