Pet Detection not Working

Pet Detection not Working

27 Reply
Re:Pet Detection not Working
2 weeks ago

  @Solla-topee 

 

I am having the same issue. I have followed all steps suggested by Tapo / TP-Link's online chat service but nothing has worked.

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#22
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Re:Pet Detection not Working
a week ago

  @GillBP 

Hi,
What's the model number and MAC address of your Tapo camera? You can send me the MAC address via a private message.
Please refer to this post to provide more details about your case for further analysis.
Best Regards

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#23
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Re:Pet Detection not Working
a week ago

Hi @Solla-topee

 

Model number: C520WS

 

Firmware version: Version 1.2.8 Build 240606 Rel.39146n

 

MAC address: sent via a private message

 

Describe the problem phenomenon: camera is not detecting pets

 

Device Settings > Detection page picture:

 

 

Device Settings > Pet Detection page picture:

 

 

Video showing the reported issue: link sent via a private message

 

I have reset the device and have rebooted it serveral times. Please advise as one of the main reasons we purchased this camera was for the pet detection.

 

Thanks,

 

Gill

 


 

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#24
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Re:Pet Detection not Working
a week ago

  @GillBP 

Hi,
Thank you very much for the information you provided. After our analysis and optimization efforts, we anticipate that significant improvements to the pet detection feature on the C520WS may not occur in the short term. The Pet Detection feature is still a beta feature on the C520WS, and we are actively working to enhance it. If this feature was the main reason for you to purchase it, you might consider contacting your retailer to check if you can return it.
Best Regards

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#25
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Re:Pet Detection not Working
a week ago

@Solla-topee 

 

Thanks for your reply.

 

This doesn't explain how the pet detection was working before the firmware update however as mentioned by other users too.

 

Please can this be escalated and I be contacted via email as was done with the user here?

 

 

 

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#26
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Re:Pet Detection not Working
a week ago

  @GillBP 

 

I have to agree, it worked perfectly when I purchased it and then just stopped working after the firmware update. If I remember correctly the pet detection was not in the "beta phase" when I bought it and it worked, it was only after the update it showed "beta" and stopped working. 

 

 

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#27
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Re:Pet Detection not Working
Saturday

@Megan_Barrett exactly!

 

@Solla-topee please advise?

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#28
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