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impossible to watch videos on my second smartphone

impossible to watch videos on my second smartphone

impossible to watch videos on my second smartphone
impossible to watch videos on my second smartphone
2024-02-22 17:16:07 - last edited 2024-02-29 09:51:07
Tags: #Device Sharing
Model: Tapo C310  
Hardware Version:
Firmware Version:

I share my camera Tapo c310 on my second smartphone but I only seen the live feed. I receive the notification fine but when I click to see the video I am still on the live stream  and not the video.

I have a premim subscription and Tapo cloud videos.What should I do to access video with my second smartphone (Samsung S23 Ultra Android 14

Thanks for your help

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#1
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1 Accepted Solution
Re:impossible to watch videos on my second smartphone-Solution
2024-02-23 08:24:28 - last edited 2024-02-29 09:51:07

  @pat1181 

Hi,
The shared account does not the permission to access the cloud video clips, if you want to watch the cloud video clips on the 2nd phone, you can log in to the Tapo app with the owner account on it, or you can insert a microSD card into the camera to store video recordings, and the shared account can access the local video recordings.
Best Regards

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#2
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Re:impossible to watch videos on my second smartphone-Solution
2024-02-23 08:24:28 - last edited 2024-02-29 09:51:07

  @pat1181 

Hi,
The shared account does not the permission to access the cloud video clips, if you want to watch the cloud video clips on the 2nd phone, you can log in to the Tapo app with the owner account on it, or you can insert a microSD card into the camera to store video recordings, and the shared account can access the local video recordings.
Best Regards

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
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#2
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Re:impossible to watch videos on my second smartphone
2024-02-23 08:32:01

  @Solla-topee OK Thank you wink

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#3
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Re:impossible to watch videos on my second smartphone
2024-02-23 09:19:17

  @pat1181 You are welcome~ smiley

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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Replies: 3

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