@Solla-topee 

 

Looks like I'm the next one having the same issue with my brand new C520WS, V2...
Unfortunately I have updated the firmware directly to 1.2.1 Build 250911 Rel.44761, so I don't know if it worked with the original FW.

I've reset the camera already, Day/Night mode is set to "Automatisch" (German), Smart mode is on ("Intelligenter Modus" in german).

I use Person and Pet detection only (no motion detection),

At night (pitch black) it shows clearly black&white picture with the IR's, and once I walk into the cam view, it triggers a notification in the IPhone App,

but does not turn on the white spotlights ... 

I can turn the spotlights on and off manually via the app, so the spotlights basically work.

I really would like to have the spotlights on with detection, simply to have some light at night when I walk down the stairs ...

 

I've ordered 3 more cams (Black week...), but if there's no solution in sight, I would send them back ...

 

What was the solution now for this problem ? Is there a solution already ?
 

Thanks for a short info ...

  @tom-r 
fixed after 4 ( ! ) factory resets.

But it still takes around 10 s after the detection (cam is turning and following me already in IR mode for 10 sec), until the spotlights are turned on ?

Seems strange to me ...

Question :

In smart mode, why aren't the spotlights always turned on immediately once there is a detection and the cam is in IR mode ?

I think there's too much logic implemented...

@Solla-topee : I'm leaving on a short business trip this afternoon, so I cannot create the logs tonight. I'll be back tomorrow evening (Tuesday 02.12.) , then I will activate the logs and send them out on Wednesday morning.

@Solla-topee : I sent you a link to a video which shows that the spotlights are triggered with quite some delay ... Logs will follow tomorrow BR Thomas

  @Solla-topee 

 

Hi Solla-topee,

 

short update from my side :
    
Smart mode is working now on all my 4 C520WS as expected:
with smart mode on and with active IR mode at night (also with "Automated" day-/night switch), the spotlights now turn on as soon as the cam detects a person or pet
(I do not have vehicles in sight of the cams, so I cannot confirm on vehicles), also in combination with auto-tracking. 

• 1st beta-firmware solved the smart mode/spotlight issue when entering the field of sight of the camera in a way that the cam did not have to turn (to track) right away.
• 2nd beta-firmware fixed the smart mode/spotlight issue also when entering from the side, so that the cam directly started turning towards the detected object to track it.
  But I ran into issues with firmware updating 2 out of 4 cams (I had to factory reset 2 of them, as they did not reconnect via Wifi).
• 3rd beta-firmware fixed the firmware upgrade issue for those 2 cams

 

Problem solved for my 4 C520WS cams 

 

Many thanks to Oliver from the tech team for his patience and consecutive fixes.