Tapo C225 camera cannot pair to Wifi 6 router
I bought a Tapo C225 V2.EU (version) camera and am trying to pair it with a router on a 2.4 bandwidth. Let me describe what I followed:
1) I noticed that my wifi had the band steering mode on. Thus I turned it off and created two different MAIN networks (2.4 and 5). Each network has a separate SSID and a password.
2) After disabling the band steering mode, I assured both networks had WPA/WPA2-personal security.
3) Then I followed the instructions of the Tapo APP (Android) and everything worked as expected, except the last part of PAIRING the device with the router.
- Bluetooth pair -> DONE
- Wifi identification (2.4) -> DONE
- Wifi connection (with voice instructions) -> DONE
- Device PAIR -> Failed.
While searching online I also found a different way to select the Tap_XXX_XXX network from my wifi settings. Even though I found the network while connecting, I noticed that the network was in wifi 4 (version) while my router is wifi 6 and also the network SSID Tapo_XXX_XXX did not broadcast connectivity.
Thus, I tried the whole process again with my mobile HOTSPOT. I turned my mobile device to a hotspot and followed the app instructions. Everything worked as expected. But this is not my ideal scenario because I want a wifi connectivity, not a mobile hotspot.
My Wifi settings have the following configuration:
* Mac address filtering is disabled
* Band steering is off
* Network channel set to [1,6,11] -> mine is set to 6
* Network Encryption is set to WPA or WPA2 (NOT WPA3)
* Client isolation is disabled
* Never configured port blocking
* Network password has been checked multiple times.
Thanks a lot for any help/advice in advance.
Kind regards,
Nikos S.
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Hello. Camera is now working with the beta firmware provided.
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@Wayne-TP i'm having the same issue and I'm from the Netherlands with ODIDO as my ISP and using the Zyxel T-56. I've contacted TP- Link customer support and they said I should contact my ISP for this issue.
Could you also please share with me the beta firmware as well as how to install it?
I'll also send a private message of the MAC address. Thank you
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This solution may not apply to you as the ISP, and especially the router model is different.
You may try out the suggestions here first. What should I do if I fail to configure Tapo Camera?
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@Wayne-TP thank Wayne. Unfotunately, the points mentioned in the link doesn't solve the issue.
Similar to fellow community members that have posted here in this thread, I'm experiencing the following:
Set-up:
Modem: Zyxel T-56
2.4Ghz and 5Ghz bands are split
Encryption WPA2/WPA3
No MAC Filtering or special configuration in the router
Camera: Tapo C225 V2
Additional info: I have 1xC200, 1xC420, 6xT110, 4xP110, 1xH200 connected to my home network and unfortunately only the C225 is having problems.
Issue:
1. During setup, C225 confirms "connected to WiFi"
2. Gets stuck while pairing then fails
Things I've tried:
1. When I use my phone in tether mode and try to perform the setup via that connection then it succeeds.
2. In my router, I changed the IP address range from 192.168.1.XXX to 192.168.0.XXX because the router is automatically assigning 192.168.0.10 which is outside the IP range. Now the camera setup completes, however, after 2-3 mins the camera disconnects (slowly blinking red light). Tapo App becomes also unresponsive.
3. I've added a static DHCP for the device's MAC to 192.168.0.10 and when the Camera disconnects after 2-3mins I see that the IP address is changed to 169.254.XX.XX for some reason.
Please let me know if there's anything I could try further.
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I'm having the issues, speedport plus 2 from Cosmote, (latest fiber black model), only I'm not seeing any of the dchp stuff on the settings. Also how do I do the whole 1 to 0 thing? The camera says connected to wi-fi but then it wil not pair, the router is on wpa+wpa2 so it's not wp3-only.
Thank you in Advance.
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@Wayne-TP Hi Wayne, I've successfully installed the beta firmware during 2-3 minute window using my current connection. So far it seems that the issue is now solved!
Thanks for providing this fix. I'll let you know if encounter any issues.
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Hello folks,
Word for word I have the exact same issue as @lwrnzs , Odido Zyxel router and C225 camera that kind of connects to the router, but gets assigned 192.168.0.10 while the range of the router is in the .1.x range, and when I change the DHCP range the camera gets a totally different IP. I tried all the possible solutions that are already mentioned in this thread but none of them work. Could you help me please?
kind regards
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Can i please have a copy of the custom firmware and instructions on how to install it? Same situation with Cosmote router. less than 2 minutes of capture. DHCP set to 192.168.0.x
[edit] you should really push this firmware out of beta, you are getting scathing reviews on various portals due to connectivity issues.
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Same issue here on my C225V2, connection drops after roughly ~60seconds and camera goes to blinking RED mode. After I unplug and plug camera back in it works and after same time connection is dropped.
I've set reserved IP address for camera MAC to 192.168.0.25, band steering disabled and 2.4G / 5G networks are separate. Connected straight to ISP router SDMC NE6037.
I have ran out of steps to troubleshoot, would be great if tplink engineer could reach out for fix.
Thanks
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