No recording

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No recording

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No recording
No recording
2024-03-07 09:17:38 - last edited 2024-03-15 03:55:42
Model: TC70  
Hardware Version:
Firmware Version: 1.3.11

Hi my 30 day free trial has run out and now i am getting motion alerts but nothing is being recorded, i thought the camera would still save recordings just not in the cloud option when the trial ran out, is this correct>

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Re:No recording-Solution
2024-03-08 06:01:11 - last edited 2024-03-15 03:55:42

  @Silee 

Hi,
If the Tapo Care Trial plan expires, the camera can't store video recordings on the cloud server, and if you have inserted an SD card into the camera, the camera can still store the video recordings on the SD card. Otherwise, there is no space for the camera to store video recordings automatically.
Best Regards

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Re:No recording-Solution
2024-03-08 06:01:11 - last edited 2024-03-15 03:55:42

  @Silee 

Hi,
If the Tapo Care Trial plan expires, the camera can't store video recordings on the cloud server, and if you have inserted an SD card into the camera, the camera can still store the video recordings on the SD card. Otherwise, there is no space for the camera to store video recordings automatically.
Best Regards

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