Home

Forums

Stories

Knowledge Base

Smart Home Community > Tapo Smart Camera > C320WS Detected events not working on 1 camera out of 2

< Tapo Smart Camera

C320WS Detected events not working on 1 camera out of 2

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

C320WS Detected events not working on 1 camera out of 2

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

ItsMeHi

2024-03-13 22:18:23 - last edited 2024-03-19 05:48:07

Posts: 9

Helpful: 4

Solutions: 1

Stories: 0

Registered: 2022-03-07

C320WS Detected events not working on 1 camera out of 2

2024-03-13 22:18:23 - last edited 2024-03-19 05:48:07

Tags: #Notification

Model: Tapo C320WS

Hardware Version: V1

Firmware Version: 1.3.11

I have 2 C320WS cameras, recording to SD. Both setup the same. Both up to date firmware as of today.

Just noticed that 1 camera now isn't doing the "detected events" list. Everything is enabled for notifications, I've never changed anything anyway.

Both cameras are setup the same anyway, one is showing events. I've rebooted both cameras, app is up to date, firmware etc all ok.

It's recording as skipping through I can see but no events.

1 Accepted Solution

ItsMeHi

LV1

2024-03-16 12:51:20 - last edited 2024-03-19 05:48:07

Posts: 9

Helpful: 4

Solutions: 1

Stories: 0

Registered: 2022-03-07

Re:C320WS Detected events not working on 1 camera out of 2-Solution

2024-03-16 12:51:20 - last edited 2024-03-19 05:48:07

@Solla-topee

Integral 256GB Micro SD Card 4K Video Premium High Speed Memory Card SDXC Up to 100MB s Read and 50MB s Write speed V30 C10 U3 UHS-I A1

It's recommended for dash cam, video camera applications.

I decided to reformat the SD a few times, reboot a few times and now getting the detected events again.

not sure what's happened though, can you help?

Recommended Solution

6 Reply

Solla-topee

2024-03-14 09:17:31

Posts: 13716

Helpful: 2368

Solutions: 2037

Stories: 8

Registered: 2020-05-19

Re:C320WS Detected events not working on 1 camera out of 2

2024-03-14 09:17:31

@ItsMeHi

Hi
Please help confirm the following information for the reported case.
1. Can you send me a picture that shows the "detected events" list disappears?

2. Please send me the pictures of the problematic camera's Device Settings>Detcetion page and Notification page.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

ItsMeHi

LV1

2024-03-14 10:20:25

Posts: 9

Helpful: 4

Solutions: 1

Stories: 0

Registered: 2022-03-07

Re:C320WS Detected events not working on 1 camera out of 2

2024-03-14 10:20:25

@Solla-topee

ItsMeHi

LV1

2024-03-14 10:21:11

Posts: 9

Helpful: 4

Solutions: 1

Stories: 0

Registered: 2022-03-07

Re:C320WS Detected events not working on 1 camera out of 2

2024-03-14 10:21:11

@Solla-topee

Solla-topee

2024-03-15 08:02:26

Posts: 13716

Helpful: 2368

Solutions: 2037

Stories: 8

Registered: 2020-05-19

Re:C320WS Detected events not working on 1 camera out of 2

2024-03-15 08:02:26

@ItsMeHi

Hi,
What's the model number, capacity, and format on your two microSD cards inserted into the camera?
Please try to remove the microSD card from the camera that does not show the detection video thumbnails, then insert it again, and check if the detection video thumbnails under the timeline will show up.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

ItsMeHi

LV1

2024-03-16 12:51:20 - last edited 2024-03-19 05:48:07

Posts: 9

Helpful: 4

Solutions: 1

Stories: 0

Registered: 2022-03-07

Re:C320WS Detected events not working on 1 camera out of 2-Solution

2024-03-16 12:51:20 - last edited 2024-03-19 05:48:07

@Solla-topee

Integral 256GB Micro SD Card 4K Video Premium High Speed Memory Card SDXC Up to 100MB s Read and 50MB s Write speed V30 C10 U3 UHS-I A1

It's recommended for dash cam, video camera applications.

I decided to reformat the SD a few times, reboot a few times and now getting the detected events again.

not sure what's happened though, can you help?

C320WS Detected events not working on 1 camera out of 2

C320WS Detected events not working on 1 camera out of 2

Information

Voters 0

Tags