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Detection frame with label is disappear

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Detection frame with label is disappear

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Detection frame with label is disappear
Detection frame with label is disappear
2024-04-24 16:09:00 - last edited 2024-04-28 03:48:23
Tags: #Motion Detection #Firmware #AI Detection
Model: Tapo C520WS  
Hardware Version: V1
Firmware Version: 1.2.6 build 231130 rel 72992n

Hi,

I use c520 ws tapo camera with lastest firmware and lastest Tapo app from play store(android). My tapo can detect motion or anything that I was setup but the blue detection frame with label (such as motion or person or whatever it can detect) is disapear in both live view and playback.

I try to update camera and restart camera serveral times but the detection frame is still disapear. 

 

How can I get the detection frame with label back as previous I first used? 

 

Thanks

 

My Detection settings

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#1
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1 Accepted Solution
Re:Detection frame with label is disappear-Solution
2024-04-27 04:49:48 - last edited 2024-04-28 03:48:23

After I turned on "Tag on", the blue detection frame is back now. I confuse with tracking object feature.

Thank you for your support.

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#7
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6 Reply
Re:Detection frame with label is disappear
2024-04-25 09:50:17

  @Maykungth 

Hi,

Please help confirm the following information for the reported case.

 

1. Have you received detection notifications when the camera detects events?

 

2. If you have inserted an SD card into the camera to store video recordings, what's the model number, capacity, and format of the SD card? 

Please go to the camera's Device Settings>Storage and Recording>Recording Schedule page and send me a picture of this page.

 

3. Go to the camera's Live View>Playback & Download> Playback >SD page and send me a picture of it.

 

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#3
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Re:Detection frame with label is disappear
2024-04-26 07:28:30 - last edited 2024-04-26 07:29:08

  @Solla-topee 

1. Yes, I have got notification normally

2. sandisk high endurance 256gb, I format sd card with Tapo camera

 

Images you requeted.

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#4
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Re:Detection frame with label is disappear
2024-04-26 07:58:01

  @Maykungth 

Hi,
Thank you for the pictures provided. The pictures display the camera's detection and recording feature work fine. 
What blue detection frame with label are you referring to? Do you have a picture to show the feature/effect you want on the camera and Tapo app?
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#5
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Re:Detection frame with label is disappear
2024-04-26 13:49:46

  @Solla-topee 

 

Once I first used tapo, I could see the blue frame detection with label of its. Here is example I captured from youtube.

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#6
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Re:Detection frame with label is disappear-Solution
2024-04-27 04:49:48 - last edited 2024-04-28 03:48:23

After I turned on "Tag on", the blue detection frame is back now. I confuse with tracking object feature.

Thank you for your support.

Recommended Solution
  0  
  0  
#7
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Re:Detection frame with label is disappear
2024-04-28 03:50:02

  @Maykungth 

Hi,
Thank you for sharing and glad to hear your case is solved.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#8
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