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No More recodings since Cloud subscription

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This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

2024-05-01 09:12:18

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Registered: 2024-05-01

No More recodings since Cloud subscription

2024-05-01 09:12:18

Model: Tapo C520WS

Hardware Version: V20

Firmware Version: 1.2.7

My cloud trial ended, and I subscribed to the tapo cloud

since then my cam is no longer storing videos

The live view is working fine. But nothing is stored

Before the subscription, the videos were stored just fine.

Detection is enabled

1 Reply

2024-05-06 11:58:35

Posts: 13724

Helpful: 2373

Solutions: 2074

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Registered: 2020-05-19

Re:No More recodings since Cloud subscription

2024-05-06 11:58:35

Hi,
You can refer to the below instructions to troubleshoot if you have no video clips stored on the cloud server after subscribing to the Tapo Care service.
Troubleshooting for cloud video recordings of Tapo Camera

If the problem remains, please help confirm the test results of the above steps.

Best Regards