Tapo C520WS ONVIF motion detection not working

Tapo C520WS ONVIF motion detection not working

48 Reply
Re:Tapo C520WS ONVIF motion detection not working
2024-10-15 07:42:49

  @maisun 

Hi,
The latest official firmware for the Tapo C320WS V2 is 1.1.15 Build 240605 Rel.49436n, you can go to the Tapo app > camera's Device Settings > Device Info > Firmware page to see the camera's firmware version info.
Best Regards

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#42
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Re:Tapo C520WS ONVIF motion detection not working
3 weeks ago

  @Solla-topee 

Hello, I have the same problem with the motion detection of the Tapo C520WS. It does not work on QNAP TS-453D or QVR Pro.
I sent a message with the MAC addresses. Thanks for the support.
Kind regards
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#43
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Re:Tapo C520WS ONVIF motion detection not working
3 weeks ago

  @Solla-topee 

 

Hello, I am experiencing the same phenomenon as everyone else.
The camera is a C320WS, and motion detection is not working in QVR Pro.
The firmware version is 1.1.15 Build 2406050Rel.49436n.
Please let me know the solution. Thank you.

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#44
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Re:Tapo C520WS ONVIF motion detection not working
3 weeks ago

  @cocossyu 

Hi,
For your problem, please refer to this post.
Best Regards

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#45
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Re:Tapo C520WS ONVIF motion detection not working
Thursday

  @Solla-topee 

 

Until last week, the beta firmware was working fine in both ZoneMinder and ODM.  Now neither can subscribe. ODM gets a (400) Bad Request and ZoneMinder gets SOAP errors SOAP_CLI_FAULT and SOAP_MUST_UNDERSTAND.  
 

Firmware still reports as 1.2.8 Build 240722 Rel 40182n

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#46
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Re:Tapo C520WS ONVIF motion detection not working
Friday

  @IsaacZoneMinder 

Hi,
Do you have any problems viewing the camera's live feed via onvif? Did you update your ZoneMinder and ODM version before the problem occurred?

There is no change on the camera, and the problem may be caused by changes in your network or ZoneMinder/ODM.
Best Regards

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#47
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Re:Tapo C520WS ONVIF motion detection not working
Friday

  @Solla-topee 

 

No, no updates. I can view the streams and the onvif PTZ controls still work.

 

Here is the SOAP communication with the camera:

I can provide XML SOAP dumps of the communication.  This forum won't let me post it due to links, but  in the response there is:

<wsnt:CurrentTime>1970-01-01T00:00:00Z</wsnt:CurrentTime><wsnt:TerminationTime>1970-01-01T00:00:00Z</wsnt:TerminationTime>

 

It appears to think it is 1970-01-01T00:00:00Z.  The time shown in the video is current though.

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#48
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Re:Tapo C520WS ONVIF motion detection not working
15 hours ago - last edited 15 hours ago

  @IsaacZoneMinder 

Hi,
If the date & time displayed on the Tapo app >camera's Live View page and on the ZoneMinder/ODM > camera's Live View page are correct, and the date & time is correct when you receive a detection notification on your phone, please try to remove the camera from the ZoneMinder/ODM, establish the RTSP/Onvif connection again, and then check if the Onvif motion detection is working.
Best Regards

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#49
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