Smart Home Community > Tapo Smart Camera > C520WS NO playback thumbnail
< Tapo Smart Camera

C520WS NO playback thumbnail

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

C520WS NO playback thumbnail

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
C520WS NO playback thumbnail
C520WS NO playback thumbnail
2024-05-08 06:27:06 - last edited 2024-05-17 11:47:18
Tags: #Firmware #Recording #Playback Thumbnail
Model: Tapo C520WS  
Hardware Version: V1
Firmware Version: 1.2.7 Build 240306 Rel.68340n

TP-Link Tapo app for ios is missing the playback thumbnails even though it is recording on sd card. I tried to use a different sd card, reset, and reboot the camera but the issue still persists. Tapo app ver. is 3.3.503.

File:
22656E67-40A7-40B6-8E82-5B2EF0A4D5CE.jpegDownload
  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:C520WS NO playback thumbnail-Solution
2024-05-09 09:24:13 - last edited 2024-05-17 11:47:18

  @Seele 

Hi,
Thank you for the information provided. 
Please note that on the camera's Playback>SD card page, the detection video clip thumbnails will display under the timeline. According to your Detection settings, only Camera Tampering is enabled, so only when the camera detects this kind of event, you can see the corresponding thumbnails under the timeline on the Playback>SD card page.
If you want to watch the video recordings stored on the SD card, you can swipe on the timeline to select a start time.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
Recommended Solution
  0  
  0  
#5
Options
4 Reply
Re:C520WS NO playback thumbnail
2024-05-09 05:57:54

  @Seele 

Hi,
From the provided picture, I can't see there are detection video clips recorded, so no thumbnail appears. Please help confirm the following information for further analysis.

1) Please go to the camera's Device Settings>Detection page and send me a picture of this page.

 

2) Go to the Storage & Recording> Recording Schedule page and send me a picture of it.

 

3) If you have enabled the Notification feature on the Device Settings page, can you receive detection notifications when the camera detects events?

 

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
  0  
  0  
#2
Options
Re:C520WS NO playback thumbnail
2024-05-09 07:15:14 - last edited 2024-05-09 07:15:49

  @Solla-topee 

 

Please find attached the requested screenshots for Detection page and Recording schedule.


My recording schedule is 24/7 continuous recording only. No detection recording. 
 

In the past, I usually have thumbnails even without any detections. But now, I need to enable some detections in order to have a recorded thumbnails.

 

And yes, I can receive detection notifications when the camera detects events.

File:
55E90AD0-2762-464F-B73D-7571C4DEE785.jpegDownload
  0  
  0  
#3
Options
Re:C520WS NO playback thumbnail
2024-05-09 07:16:52

  @Solla-topee 

 

Here's the recording schedule screenshot.

File:
8803351A-92C6-4B50-8173-C76F97758828.jpegDownload
  0  
  0  
#4
Options
Re:C520WS NO playback thumbnail-Solution
2024-05-09 09:24:13 - last edited 2024-05-17 11:47:18

  @Seele 

Hi,
Thank you for the information provided. 
Please note that on the camera's Playback>SD card page, the detection video clip thumbnails will display under the timeline. According to your Detection settings, only Camera Tampering is enabled, so only when the camera detects this kind of event, you can see the corresponding thumbnails under the timeline on the Playback>SD card page.
If you want to watch the video recordings stored on the SD card, you can swipe on the timeline to select a start time.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
Recommended Solution
  0  
  0  
#5
Options

Information

Helpful: 0

Views: 477

Replies: 4

Tags

Firmware Recording
Playback Thumbnail
Related Articles
C200 playback no thumbnail preview
293 0
Tapo Firmware for C520WS
1463 0
Can I use C520ws and C220 cameras with H200 hub?
184 0
new firmware not updating all cameras-C520WS
952 0
Probelm with c520ws after new update?
121 1
Tapo C520WS only records just for two seconds
296 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.