@Chrismc64 

Hi,
If you have the error message "unable to connect to your Tapo device" when configuring the camera, please help confirm the following information.

1. The LED status on the camera. If the LED is not flashing red and green, please press the reset button for 10 seconds to factory reset the camera.

2. If the LED is flashing red and green, please go to your phone's Settings>Wi-Fi page, and check if you can see the default SSID(Tapo_Cam_XXXX) of the camera.
If not, try to reset the camera, or use a different phone or tablet to double-check.

3. If you can see the default SSID and can connect to it, try to set up the camera again.
How to set up the Tapo camera?
 

Btw, on the room you rent, how do you connect to the included Wi-Fi? For example, do you need to pass a portal authentication page to go to the Internet, or do you need to enter a wireless password to connect to the Wi-Fi network to go to the Internet?

Best Regards