Unable to join wifi with tapo c200

Unable to join wifi with tapo c200

Unable to join wifi with tapo c200
Unable to join wifi with tapo c200
2024-05-18 14:23:03 - last edited 2024-05-21 11:04:03
Model: Tapo C200  
Hardware Version:
Firmware Version:

Hello,

I am unable to configure my Tapo C200 camera that I bought yesterday.

I am able to connect to the wifi of the camera by using tapo app. But when I try to connect the camera to the WiFi, it shows my SSID in the list, but when I try to connect to it with the password, it fails.

- The wifi is working fine, I already have 2 tapo p100 connected sockets to it and they work fine

- The wifi is in 2,4 GHz, I also tried to disable the 5GHz with no luck

- The security of the WiFi is WPA2

- I tried by placing the camera at a few centimeters of the router with the same behavior

- I checked the wifi password more than twice

- I tried to reset the camera and redo the process twice with the same behavior

- I don't have any other wifi router to check if it works

 

Did I miss something?

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#1
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1 Accepted Solution
Re:Unable to join wifi with tapo c200-Solution
2024-05-20 21:30:30 - last edited 2024-05-21 11:04:03

  @Solla-topee thanks for your feedback, I managed to connect my camera. It was the channel width of my wifi setup at 20Mhz which was causing the issue. I changed the configuration to 40 MHz and it worked

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#3
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3 Reply
Re:Unable to join wifi with tapo c200
2024-05-20 10:51:47

  @Ivan87421 

Hi
In this case, you can try the following steps.
1. Update the Tapo app to the latest one if it's not.

2. Check whether the wireless password includes special characters or not. If yes, try to change the wireless password if possible.

3. Enable a hotspot Wi-Fi on your phone, factory reset the camera, reconfigure it with a different phone, and connect it to the hotspot Wi-Fi, then check if you can configure it successfully.

Best Regards

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#2
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Re:Unable to join wifi with tapo c200-Solution
2024-05-20 21:30:30 - last edited 2024-05-21 11:04:03

  @Solla-topee thanks for your feedback, I managed to connect my camera. It was the channel width of my wifi setup at 20Mhz which was causing the issue. I changed the configuration to 40 MHz and it worked

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#3
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Re:Unable to join wifi with tapo c200
2024-05-21 11:04:28

  @Ivan87421  Thank you for the case sharing!  yes

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