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Home Camera showing Offline, when I am outside

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Home Camera showing Offline, when I am outside

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Home Camera showing Offline, when I am outside
Home Camera showing Offline, when I am outside
2024-06-10 05:34:01 - last edited 2024-07-02 02:53:13
Tags: #Device Connectivity
Model: Tapo C320WS  
Hardware Version: V2
Firmware Version: 1.1.8

Hi,

 

I brought TAPO C320WS for my home, it's connected to my home Wi-Fi, when I came to travel, in the app it's showing offline,

How can I veiw my home camera when I am in travel outside?

 

please suggest.

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Re:Home Camera showing Offline, when I am outside-Solution
2024-06-11 09:38:12 - last edited 2024-07-02 02:53:13

  @Vinay_Appidi 

Hi,
Generally, once your camera is configured successfully and connects to the internet, you can control it locally and remotely with the Tapo app. If you fail to control the camera remotely, please refer to the instructions below to troubleshoot.
What to do if I can't control my Tapo cameras on the Tapo app?
 

Please help confirm the following information if the problem remains:
1. What's the LED status on the camera?
2. Please let me know the troubleshooting you did and the test results.
3. Send me(@Solla-topee) the MAC address of the camera via a private message.
4. Describe your network diagram, and check the model number of your wireless router.

 

Best Regards

 

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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Re:Home Camera showing Offline, when I am outside-Solution
2024-06-11 09:38:12 - last edited 2024-07-02 02:53:13

  @Vinay_Appidi 

Hi,
Generally, once your camera is configured successfully and connects to the internet, you can control it locally and remotely with the Tapo app. If you fail to control the camera remotely, please refer to the instructions below to troubleshoot.
What to do if I can't control my Tapo cameras on the Tapo app?
 

Please help confirm the following information if the problem remains:
1. What's the LED status on the camera?
2. Please let me know the troubleshooting you did and the test results.
3. Send me(@Solla-topee) the MAC address of the camera via a private message.
4. Describe your network diagram, and check the model number of your wireless router.

 

Best Regards

 

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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