Tapo camera

Tapo camera

Tapo camera
Tapo camera
2024-06-13 11:37:51 - last edited 2024-06-14 08:23:49
Model: Tapo C520WS  
Hardware Version:
Firmware Version: 1.2.7

Hi,

Some of the recorded and downloaded footage from Tapo Cloud has missing parts (seconds). Connectivity between camera and router is by WiFi and is good. It is new camera with the latest firmware. What is wrong with my camera? Auto-reset is off. No recording schedule. 

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Re:Tapo camera
2024-06-14 08:25:06

  @slawekuu 

Hi,
In this cae, can you share a video showing the reported issue for further analysis? You can upload the video to your cloud server(such as Google Drive) and generate a link, then send us the link to download the video.

 

Please send me(@Solla-topee) the MAC address of your camera via a private message.


Best Regards

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