PROBLEMS WITH MY TAPO CARE SUBSCRIPTION
Since March 5, 2024 I renewed my subscription.
I changed my mobile phone and now the TAPO app does not recognize my subscription.
Can you please help me.
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Hi,
The Tapo Care subscription has nothing to do with the phone but has something to do with the TP-Link account. Please ensure that you have used the correct TP-Link account(email address) to log in to the Tapo app.
If you still have the old phone, go to your old/new phone>Tapo app>Me page to check if you have logged in to the Tapo app with the same account.
If so, send your TP-Link account and your camera's MAC address to me(@Solla-topee) via a private message.
Best Regards
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- Report Inappropriate Content
Hi,
The Tapo Care subscription has nothing to do with the phone but has something to do with the TP-Link account. Please ensure that you have used the correct TP-Link account(email address) to log in to the Tapo app.
If you still have the old phone, go to your old/new phone>Tapo app>Me page to check if you have logged in to the Tapo app with the same account.
If so, send your TP-Link account and your camera's MAC address to me(@Solla-topee) via a private message.
Best Regards
- Copy Link
- Report Inappropriate Content
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