What to do if the C100 is connected to wifi but shows *mostly* offline in the app?
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Checked the other posters with similar issues and general page troubleshooting to no avail.
Camera working fine until I changed the router a couple of days ago.
Since then it connects to wifi okay (green light steady on camera, admin page on router confirms it's connected and reachable), but not in the app.
It does come up online randomly for maybe few seconds, even sends alerts, but then it disappears from the app again.
Info:
DNS set to 8.8.8.8
DHCP assigned IP
Router: Iliadbox (R1)
Mac address:28:EE:52:76:10:D8Signal Strength: -58 dB
I can't access the logs because that option is inactive and without accessing the cam it can't be turned on.
Appreciated any help here.
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Hi,
The camera is connected to the Wi-Fi but shows offline on the Tapo app maybe because it's not connected to the internet or our cloud server.
Please confirm if your router is working fine first, if so, check if there are some settings, such as firewall, access control, Mac filtering, etc., on the router. If yes, remove the settings for a try.
You can also factory reset the camera, enable a hotspot Wi-Fi on your phone, reconfigure the camera with a different phone, connect it to the hotspot Wi-Fi, and then check if the camera will show online on the Tapo app.
Best Regards
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Hi,
The camera is connected to the Wi-Fi but shows offline on the Tapo app maybe because it's not connected to the internet or our cloud server.
Please confirm if your router is working fine first, if so, check if there are some settings, such as firewall, access control, Mac filtering, etc., on the router. If yes, remove the settings for a try.
You can also factory reset the camera, enable a hotspot Wi-Fi on your phone, reconfigure the camera with a different phone, connect it to the hotspot Wi-Fi, and then check if the camera will show online on the Tapo app.
Best Regards
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@Solla-topee Thanks for your reply.
The camera is indeed connected to the internet - i can see its network traffic in wireshark and the router admin panel.
And in fact if I leave it running it even sometimes sends me notifications if movement is detected and I was able to get random video connections for a minute or two before getting again the dreaded "tap to refresh" message.
All filterings/ACLs and other gizmos are removed. This is a WIFI-7 router, maybe is a channel/radio problem? it just seems that for the majority of time the app is not able to reach the camera which otherwise seems to be working.
I did check with an hotspot and it is back to working perfectly fine. So it seems my current router is the issue, howeer if there is any setting at router level I exhausted my networking expertise in finding what it is.
Any guidance is much appreciated!
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Hi,
If the 2.4G and 5G Wi-Fi networks have the same SSID and password, try to change the 2.4G Wi-Fi name to a different one. If it's inconvenient to do that, you can try to enable a 2.4G guest network for the camera to connect, and check if the camera will work fine.
Best Regards
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cc @Solla-topee
All right I finally fixed this and I'm posting my findings here in the hope that some other unfortunate soul may benefit one day.
Short story is: tapo camera worked okay until I got a new router, and when reconnecting it to the new wifi the camera was mostly offline in the mobile app with random bouts of connetivity for few seconds. Note that the camera connected okay to the wifi, green light was solid, was even sending me notifications, and the camera showed up in Wireshark as transmitting packets.
The issue was that the 2.4Ghz wifi password contained spaces and/or commas.
Yes you've read it correctly: tapo cameras link to mobile device apparently becomes unstable if the wifi pwd is too secure. Unbelievable.
Haven't debugged whether it was the space, the comma or both that created the issue because frankly i've given to this already too much of my precious time.
Fact remains, the camera with a simpler password is now working fine again. it is a stupid bug.
For the curious minds, here are the things I unsuccessfully tried before throwing the hail mary with the password:
* reconfigured radio channels
* configured various DNS services
* disabled WPS
* removed device from a second mobile phone to avoid conflicts
* bought 2 other cameras which worked just fine
* ... and some other specialistic network configs not worth metioning here (eapol protocol, port forwarding, etc.)
Langzaam
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Hi,
Theoretically, whether the router's WiFi password contains special characters, spaces or commas, will not affect the camera's online status. We are very grateful for your sharing of experiences, and please feel free to contact us if you have any updates.
Best Regards
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