Tapo C210 can only be controlled locally

Tapo C210 can only be controlled locally

Tapo C210 can only be controlled locally
Tapo C210 can only be controlled locally
2024-06-26 00:07:25 - last edited 2024-07-01 07:29:42
Model: Tapo C200  
Hardware Version: V2
Firmware Version: 1.3.7 Build 230823

Just bought two cameras - set them up as per instructions - but they can only be viewed while in the house (obviously not ideal) - both show on app as "can only be controlled locally" - is this the reason I am unable to view outside my network?  I have tried resetting router and modem - resetting the cameras - still not connecting.  I am currently trying to figure out how to login to router (I have no idea)

 

Wifi strength shows strong

IP 10.202.167.121

MAC 40-AE-30-05-E3-37

  0      
  0      
#1
Options
1 Accepted Solution
Re:Tapo C210 can only be controlled locally-Solution
2024-06-28 23:32:37 - last edited 2024-07-01 07:29:42

  @sshaw OK - all good now

Figured out how to log into router - changed DNS

reset both cameras (including one stuck in update) - now both seem to be working!

Recommended Solution
  2  
  2  
#7
Options
11 Reply
Re:Tapo C210 can only be controlled locally
2024-06-26 03:43:25

  @sshaw 

Hi,
If you have a problem to control the camera remotely, please refer to the instructions below.
Cannot use the Tapo/Kasa app to control my smart devices
 

Usually, you can't control the camera remotely when it does not connect to the internet or cloud server. Please help confirm the following information for further analysis.
1. The model number of your router and your ISP. Do you have internet when connecting to the router's Wi-Fi? 


2. The LED status on the camera.


3. You can contact your router support to log in to the router's management page and check if the router has special settings, such as MAC Filtering, Access Control, Firewall rules, etc., for the camera. If so, remove the settings for a try.


4. You can also enable a hotspot Wi-Fi on your phone, reset the camera, reconfigure it with a different phone, connect it to the hotspot Wi-Fi, and check if you can control it remotely.

 

Best Regards

  0  
  0  
#2
Options
Re:Tapo C210 can only be controlled locally
2024-06-28 02:08:18

  @sshaw 

 

I am still trying to get ahold of someone who can help me with my router

But - today - when I checked the cameras - one looked like it may work - wasn't giving the "locally" message anymore (note - this was only on one) - but still could not connect properly - but did show temporarily when off of wifi.  Then it required a firmware update (I had cxhecked previously) - tried to run the firmware update - and its been running for several hours now - not completing .......

Still says "Updating ..... " at bottom of screen

 

Firmware says - 

1.3.11 Build 231115 Release 85532n

Whats new - Modifications and Bug Fixes: Optimized stability of the Wi-fi connection

 

Why os this not completing?  Should it take this long?  Why is only one receiving this?

  0  
  0  
#3
Options
Re:Tapo C210 can only be controlled locally
2024-06-28 03:32:26

  @sshaw 

Hi,
Your Tapo C210's firmware is not the latest. When it connects to the internet/cloud server, you see the firmware update notice. It may be the camera disconnects from the cloud server thus you can't update the firmware successfully.

 

It's suggested to try the following steps:
  1. Enable a hotspot Wi-Fi on your phone.
  2. Reset the camera.
  3. Reconfigure it with a different phone, and connect it to the hotspot Wi-Fi.
  4. Check if you can control it remotely. If so, update the firmware via the Tapo app.
  5. Try to reset and reconfigure the camera to connect to your home Wi-Fi, and check if it will work fine.

 

Best Regards

  0  
  0  
#4
Options
Re:Tapo C210 can only be controlled locally
2024-06-28 19:12:50

  @Solla-topee 

OK - tried with one camera - reset camera - on my phone I enabled a hotspot

tried setting up the one camera from my husbands phone - hooked up to the hotspot - set up successful - attached to hotspot - paired successfully

but still is only Local

???

  0  
  0  
#5
Options
Re:Tapo C210 can only be controlled locally
2024-06-28 19:14:52

  @sshaw 

note the other camera STILL shows as updating firmware - almost 24 hours now - should I remove the camera and rest up?

  0  
  0  
#6
Options
Re:Tapo C210 can only be controlled locally-Solution
2024-06-28 23:32:37 - last edited 2024-07-01 07:29:42

  @sshaw OK - all good now

Figured out how to log into router - changed DNS

reset both cameras (including one stuck in update) - now both seem to be working!

Recommended Solution
  2  
  2  
#7
Options
Re:Tapo C210 can only be controlled locally
2024-06-28 23:35:15

  @sshaw It also needed a firmware update to both - to work

  0  
  0  
#8
Options
Re:Tapo C210 can only be controlled locally
2024-07-01 07:34:55

  @sshaw 

Hi,
It's glad to hear the case is solved and you have updated the firmware successfully. yes
Best Regards

  0  
  0  
#9
Options
Re:Tapo C210 can only be controlled locally
2024-08-27 06:48:27

  @Solla-topee Have same problem here 'Can only be controlled locally'. I just bought it 3 camera on early August 2024, only 1 camera are not working. 

SPEC:
1 - Tapo link 210.
2 - Firmware VER 1.4.0 Build 240606 Rel.64596n

WHAT I HAVE DONE
1 - Change DNS server 8888 & 8844. Reset router.
2 - Turn off firewall
3 - Reset camera

All 3 steps have done but still not working. Please help.

  0  
  0  
#10
Options
Re:Tapo C210 can only be controlled locally
2024-08-27 07:45:21

  @Hin92 

Hi,
Please send me(@Solla-topee) the MAC address of the Tapo C210 via a private message.
Best Regards

  0  
  0  
#11
Options