C200 won’t connect to internet

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C200 won’t connect to internet

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E_D3an

2024-07-08 17:52:03 - last edited 2024-07-09 08:37:14

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Registered: 2024-07-08

C200 won’t connect to internet

2024-07-08 17:52:03 - last edited 2024-07-09 08:37:14

Tags: #Device Connectivity #Installation

I've had my Tapo C200 for 2 months now.

It has been working perfectly then today it has been "offline".
I have reset it and tried to connect to the internet but it has not worked.
The LED light flashes red?

I have deleted the device and then tried to reconnect.

I have also made a new account and tried to connect but this has not worked either.

Any suggestions ? My internet provider is Sky and nothing has changed in the past 2 months for it to suddenly not work.

1 Reply

Solla-topee

2024-07-09 08:46:34

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Re:C200 won’t connect to internet

2024-07-09 08:46:34

@E_D3an

Hi,
If you have deleted the camera from the Tapo app and reconfigured it but it's not working, please help confirm the following information.
1. Does the camera show offline on the Tapo app after reconfiguring it, and the LED flashing red?

2. What's the model number of your router, and do you have internet when connecting to the camera?

3. If the camera shows offline on the Tapo app, please try to change the DNS server to 8.8.8.8/8.8.4.4 on the router and check if it helps. If your router has firewall settings, ACL, antivirus rules, etc. you can disable them for a try.

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation

C200 won’t connect to internet

C200 won’t connect to internet

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