Tapo C310 is not able to connect to internet
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Hi I have problem with 4 Tapo C310 I have tried to connect them using cable no succes tried with to different networks. Tried reseting the camera no succes.
The same problem is with wifi tried with two different network's tried with two phones un tried reseting it multiple times no succes.
What is the problem?
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Hi,
You can refer to the instructions below to troubleshoot when failing to configure the camera.
What should I do if I fail to configure Tapo Camera?
If the problem remains, please confirm:
1. The LED status on the camera when configuring it.
2. What error message appears on the Tapo app when configuring it?
3. The model number of your router, and do you have internet when connecting to your router's Wi-Fi?
4. The detailed troubleshooting you did and the results.
Best Regards
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1. Status LED keys going from green to red and back all time will I am trying to configuration it.
2. I get error that it canot Connect with my network.
3.First one is Mikroitk cAP ax and second whit what I am trying now is H158-381
4. All what I amm doing is trying to connect to wifi camera first I rtyed with the cable the app didn't see the camera tried to rebot them multiple time no succes.
Then I tried with wifi and I can conect to camera but I can't get them to connect to wifi.
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Hi,
If you fail to connect your camera to the router's Wi-Fi when configuring the camera, please try:
1. Ensure your router's Wi-Fi is working with your phone, tablet, laptop, etc.
2. Ensure VPN is Disabled on the phone and router if there is one.
3. Confirm you have entered the correct password when connecting to the router's Wi-Fi. If your Wi-Fi password includes special characters, such as @, &, etc., change the password for a try.
4. You can try to enable a hotspot Wi-Fi on your phone, factory reset the camera, reconfigure it to connect to the hotspot Wi-Fi on a different phone, and check if you can set it up and if it works fine.
Best Regards
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1. YES both wifi is working with all devices except these cameras.
2.VPN is disable for both Wi-Fi and phones.
3. YES I have confirmed that I entered correct passwords. Passwords contained only numbers and letters.
4. Tried nop didn't helps still I canot conect it to wifi.
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Hi,
1. Check if your router has special settings, such as MAC Filter, firewall rules, etc., that may block the cameras from connecting.
2. If the 2.4G and 5G have the same Wi-Fi name, change the 2.4G Wi-Fi name for a try.
Best Regards
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There is no specific settings for bouth routers default from factory.
No both wifi have different names
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Hi,
I have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm.
Best Regards
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