Poor Audio Quality C225 C500

Poor Audio Quality C225 C500

22 Reply
Re:Poor Audio Quality C225 C500
3 weeks ago - last edited 3 weeks ago

  @Solla-topee  Very poor sound quality (useless), Sending MAC in private. Thanks.

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#13
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Re:Poor Audio Quality C225 C500
3 weeks ago

  @TorkOne   @Color   

Hi,
The new firmware has been pushed to your camera, please ensure your camera is online, and then update the firmware via the Tapo app and check if it helps.
Best Regards

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#14
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Re:Poor Audio Quality C225 C500
3 weeks ago

  @Solla-topee Sound fixed with new firmware. Thanks a lot.

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#15
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Re:Poor Audio Quality C225 C500
2 weeks ago

  @Color  You are welcome~  smiley

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#16
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Re:Poor Audio Quality C225 C500
2 weeks ago

  @Solla-topee I'm going to send you the two mac addresses of both my C225 cameras. I'm having the same issues and the sound is unusable. 

 

 

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#17
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Re:Poor Audio Quality C225 C500
2 weeks ago

  @timac345 

Hi,

The firmware has been pushed to your camera, you can update it via the Tapo app and check if it helps.

Best Regards

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#18
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Re:Poor Audio Quality C225 C500
2 weeks ago - last edited 2 weeks ago

  @Solla-topee 

Hi I've sent you the MAC addresses of both of my C225 cameras that im having the same issue with. if you could send me the same firmware that would be great. Thanks

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#19
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Re:Poor Audio Quality C225 C500
2 weeks ago

  @Amid424 

Hi,
I did not find your camera's MAC address in the private message, please send it to me(@Solla-topee) again if you want to try the new firmware.
Best Regards

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#20
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Re:Poor Audio Quality C225 C500
a week ago

  @Solla-topee 

 

Same Issue as the Others...

If i send you the Mac of my both C225-Cameras, could you please Help me? 😁

 

Thx

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#21
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Re:Poor Audio Quality C220
Thursday - last edited Thursday

 

  @Solla-topee 

 

Me as well, I've just sent you a message with the MACs, please change my firmware to a version without noice reduction as well.

Thank you in advance 

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#22
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