Poor Audio Quality C225 C500
I recently bought Tapo C225 and C500 cameras. The audio quality of both cameras is poor, so I can't hear conversations clearly. They are much worse than my old TP-link cameras. I notice that the background noise level of the old cameras is high, but I can hear the conversations clearly. I think the issue of the new cameras is caused by the noise cancellation. But I can't find a way to disable the noise cancellation feature.
I read from another post that other users of C220 solved this issue with another firmware:
https://community.tp-link.com/en/smart-home/forum/topic/658276
I would like to know where I can find the firmware to disable noise cancellation for C225 and C500. Thanks a lot!
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@Solla-topee
Me as well, I've just sent you a message with the MACs, please change my firmware to a version without noice reduction as well.
Thank you in advance
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Hi,
Typically, the audio quality of the Tapo C220 should be improved with the latest official firmware(1.2.1). If you have an audio quality issue:
1. You can download a video showing the reported issue manually on the camera's Live View page, upload it to your cloud server(such as Google Drive), generate a link to download it, and send me the link via a private message for further analysis.
2. How about the microphone and speaker volume set on the Tapo app for your camera?
Best Regards
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