Tapo C500 Camera Getting Offline Frequently

Tapo C500 Camera Getting Offline Frequently

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Re:Tapo C500 Camera Getting Offline Frequently
2025-08-08 09:32:24 - last edited 2025-08-08 09:33:58

OK, I changed locations, but the modem is less than 2 meters from the camera. The values are now between -50 and -51. The LEDs are always off when it goes offline; they never turn red or orange, and this has always happened to me. In fact, the camera still works and records properly, but communication with the app and the device is blocked. I found the router model; it's a HomeHUB4 supplied by Sky, version 001.

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#83
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Re:Tapo C500 Camera Getting Offline Frequently
2025-08-08 10:24:01

  @Fulvio2044 

Hi,
I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently.
Best Regards

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#84
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Re:Tapo C500 Camera Getting Offline Frequently
2025-08-08 10:33:14
Ok thank's so much
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#85
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